If you think your Netflix account has been hacked then you need to take steps to recover sole access to it. Firstly, you need to change your password. Then you need to require all devices to sign in again using it. Then you should change the email associated with your Netflix account, and take additional steps just to be sure.
Everyone knows that they should be careful about their bank and PayPal accounts being hacked, but not as many people realize that they have to be careful about their Netflix passwords, too. However, Netflix's popularity has caused the growth of a large black market trade in people's Netflix usernames and passwords. If you think your Netflix account has been hacked, you need to take immediate steps to fix the problem. Keep reading to find out what those steps are.
To find out for sure if you've been hacked, go to your My Account page. Click on the Viewing Activity link. You'll see list of all the times your account was accessed, and the location and type of device used to access it. Look for any times and devices that you don't recognize.
To make sure the hackers can no longer access your account, take these steps:
This procedure will return control over your Netflix account to you. However, it's a good idea to change the password of the email account that was associated with your Netflix account, in case the hackers have access to it. If they did, they may have used it to gain access to other accounts, so you should also look at your Facebook, Twitter and other accounts to see if they have been hacked as well.
If you can't access your email or phone to change your password, for some reason, or if you need some other kind of help, you need to contact Netflix's customer service. You can do that either by phone, by chat, or by help forum.
GetHuman has been working for over 10 years on sourcing information about big organizations like Netflix in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Hacked Netflix Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.