How Do I Recover My Navy Federal Credit Union Account?

The Navy Federal Credit Union has been serving members since 1933. It has grown from seven to eight million members. If you forgot your password or username, you can recover it easily.

Creating a Username

Your Navy Federal Credit Union username should be strong and unique. Even though you need an Access Number to identify yourself, your username is equally important. Follow these steps to create your username.

On the App

1. Sign in to the app

2. Click 'Profile &Settings'

3. Click 'Username'

4. Create a strong and unique username

5. Click 'Submit'

Online

1. Sign in and click 'Settings'

2. Click 'Profile' and then 'Create a Username'

3. Create a strong and unique password and then 'Save'

Creating a Strong Password

You must create a strong and unique password when setting up your account. Your password should at least eight but not more than 32 characters. It should include a letter, one special character, a number, and a capital letter. Memorize your password and avoid writing it down as unauthorized people may access it. Do not use any of the following as your password;

1. Pet name

2. Your email address

3. Birthday

4. Social Security Number

5. Anything that could obviously be tied to you

Long passwords are generally safer than short ones as they are more difficult to crack.

Resetting Your Navy Federal Credit Union Password and Username

If you forgot Navy Federal Credit Union your password, you can reset it by providing your username and date of birth. Prove your identity and click 'Continue.' If you forgot your username, you can find it by clicking on the option 'Forgot username?' Select your account type and enter your account number. You also need to provide your Social Security Number and date of birth.

Contacting the Support Team

If you run into any challenges resetting your Navy Federal Credit Union account password or username, you may contact their customer service team and ask for help.

The best way to contact the Navy Federal Credit Union is on the phone. It is the only option to speak directly with customer support agents. Navy Federal Credit Union support agents are friendly and helpful. They will give you the help you need as soon as possible. Note that you may need to call them several times before getting the support you need. If you don't get help the first time, consider calling them and you may be connected with a more helpful support agent.

You may also seek support on the Navy Federal Credit Union help desk. The help desk is the first support option for many customers. It contains some of the most helpful topics and tips that may guide you through the problem. The help pages cover common questions and frequently asked questions. It also gives you the chance to learn from the experiences of other Navy Federal Credit Union customers. If you and a support agent end up going back and forth on the help desk, they may ask you to contact them on the phone.