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MobStub Customer FAQ

Top Answers & How-to Guides

How do I Contact MobStub Customer Service?

The question we are asked most often is about how to talk to MobStub customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order on MobStub?

Yes, you need to create an account to place an order on MobStub. Creating an account allows us to provide you with a personalized shopping...

Can I track my order if I didn't create an account on MobStub?

Unfortunately, if you did not create an account on MobStub, you will not be able to track your order directly on our website. However,...
Ask any question you have about MobStub customer service, get an answer now.

Recent MobStub Customer Questions

I need to talk to someone regarding an order I paid for and never received

We are sorry to hear about your experience. As the first step, check the email (including the spam folder) that you used when placing the order. You should have received an email confirmation with a tracking number. If you can't find the email or the tracking information is unhelpful, you can use the "contact us" link on this very page. Click on that link to get the most current and direct way to speak with a MobStub customer service representative who can assist with your issue.
Asked Jun 17, 2024 10:53 PM

I have not recived my purse yet it has been 3 weeks

We're sorry to hear that you've not received your purse yet. At MobStub, we strive to deliver all orders promptly. Please check your email for your tracking number which should give you a status update on your delivery. If you can't locate the tracking number or continue to experience delays, consider reaching out to our customer service team for support. Delays may be due to unexpected high demand, postal service speed, or inaccurate shipping details provided. We appreciate your patience and understanding.
Asked Mar 25, 2024 12:49 PM

Help me with my MobStub customer service issue

Order Tracking

How Do I Track My MobStub.com Order?

This article describes how to track your Mobstub order. Instructions are provided for tracking through Mobstub itself. Instructions...

Can I track my order if I didn't create an account on MobStub?

Unfortunately, if you did not create an account on MobStub, you will not be able to track your order directly on our website. However,...

Returns and Refunds

How Do I Return an Item to MobStub.com?

This article describes how to return an item that was purchased from discount online retailer Mobstub, and what problems could arise....

How do I return an order on Mobstub?

For whatever reason you decided to return your Mobstub order. If that's the case there are several things that you should know ahead...

How long does it take to receive a refund for a returned item?

Once we receive your returned item, it typically takes us around 5-7 business days to process the refund. However, please allow an...

What is MobStub's return policy for damaged or defective items?

MobStub provides a hassle-free return policy for any damaged or defective items. If you receive a product that is not in perfect condition...

Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but only if it hasn't been processed for shipping. To cancel or...

Payment Methods

What payment methods does MobStub accept?

MobStub accepts multiple payment methods to offer convenience to its customers. Currently, the accepted payment methods include major...

Account Requirement

Do I need an account to place an order on MobStub?

Yes, you need to create an account to place an order on MobStub. Creating an account allows us to provide you with a personalized shopping...

International Shipping

Does MobStub offer international shipping?

Yes, MobStub offers international shipping. Customers from around the world can enjoy the convenience of shopping with MobStub and...

Coupon Codes

Are there any restrictions or limitations for using coupon codes on MobStub?

Yes, there are a few restrictions and limitations when using coupon codes on MobStub. Firstly, coupon codes cannot be combined with...

Privacy Policy

What is MobStub's privacy policy?

MobStub values the privacy of its customers and takes utmost care in protecting their personal information. Our privacy policy ensures...
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