Returning an item to Microsoft from their Cyber Monday sale is easy. However, you just first ensure that your item is eligible for a return. If it is, you may receive a refund or exchange depending on your needs. If you are eligible for a refund, it will be sent to your original method of payment. The customer service agents may help if you run into any challenges. Consider seeking their help on the phone or the help desk.
With Microsoft Cyber Monday deals, you can get amazing deals for most items in their store. You can return an item to Microsoft from their Cyber Monday sale if you aren't happy with it or it is not what you ordered. After making your return request, you will find out if your order is eligible for returns. If you purchased Microsoft items from different organizations, you have to contact them for a return. Verify what you ordered from Microsoft by checking your Order history.
Microsoft Returns and Exchanges
Microsoft allows you to return or exchange various items on the page 'Order History.' Follow these steps to request an exchange or return.
1. Click on the option 'Request a return' under Order history. If you do not find the option, your order may not qualify to be returned. You may return packaged software, service cards, digital gift cards, or physical items. You cannot get a refund for games, apps, and other digital goods.
2. Use the instructions on your screen to obtain a prepaid shipping label for your return
3. If the item you send back is deemed as eligible for return, you may get a refund or replacement
Microsoft Refunds
You may receive a refund after making a qualifying return. It will be the full amount without shipping and handling costs. Microsoft refunds are processed within five business days after your item has been received. All refunds are sent to your original method of payment.
If you have trouble returning items from the Microsoft Cyber Monday sale, the customer service agents may help you.
Tracking Your Order from the Microsoft Store
If you made an order for items on the Microsoft store, you can track it online. Follow these steps to track your order:
1. Sign in to your account and open order history. If you have trouble signing in, seek support from Microsoft Account help
2. Find the order you wish to track
3. Check the status of your order. It may be In progress, Completed, Pending, or Shipped. If you have trouble viewing your order status, you may seek support from the customer service team. After placing your order, wait 24 hours before trying to track it
Contacting the Support Team
There are a few ways to contact the Microsoft Store support team if you need help. The fastest and most convenient option is phone support. Contact the customer service agents explaining your concerns and the type of help you need. They will give you an appropriate solution as soon as possible. If the support agents cannot help you the first time, they may suggest that you call again later.
Before contacting the customer service agents on the phone, consider looking through the help desk. It has plenty of help pages that may provide you with answers. It is the first support option for most customers. The help desk has helpful tips, suggestions, and reminders. It allows you to get answers from both the support agents and other customers.
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