In a nutshell: If your Match account gets blocked, act quickly to try to regain access. Start by visiting the Match website and locating the "Help/FAQs" link. Use the search bar to find information about account access issues, specifically "Unable to Sign In." Follow the
Being on Match can be a great opportunity to meet someone. If your account gets blocked, it's important to act promptly to determine if you can regain control. The following are steps you can take to try to access your Match account once again.
Visit the Match website.
Scroll all the way down on the Match homepage until you find the "Help/FAQs" link. It's below "Intellectual Property" and above "Contact Us."
Click on the "Help/FAQs" link. Doing so will take you to the Match help page. It says "How can we help you?" at the top.
Find the search bar on the Match help page. It's below "How can we help you?" and has a magnifying glass icon on its right end.
Click on the search bar. Doing so will cause a blue cursor to blink and your phone's keyboard to appear.
Type "Why is my account blocked" into the search bar, then tap the search button on your phone's keyboard.
Look through the search results to find a link that's relevant to your situation. In this case, since you can't access your account, look for the link that says "Unable to Sign In."
Click on the "Unable to Sign In" search result. Doing so will take you to a page of the same name.
Read the information on the "Unable to Sign In" page. It can offer insight into why you can't access your account.
Follow the instructions on the "Unable to Sign In" page to try to access your account. If you're still unable to and need further assistance, please move on to Step 11.
If you can't access your Match account, your best option is to reach out to their customer support team for answers. Let them know what you've already tried doing to get into your account. If possible, send screenshots to back up your information. Please note that there are no guarantees that you'll be able to regain access, as it depends on why your account was blocked in the first place.
If a Match customer service representative tells you that you can access your account again, double-check that you can get in. If you're unable to, inform the representative.
Reach out to the Match customer support team as soon as you realize you can't access your account. The sooner you contact them, the sooner you may be able to get back in.
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