Most individuals locked out of their accounts are victims of hacking. Through no fault of their own, hackers use a virus to attack Mail.com servers and send spam from users' email addresses without their knowledge. To avoid such situations, ensure to keep your personal information and passwords safe. Also, have a backup email address for these situations to prevent losing relevant data if your account gets blocked permanently.
In this current fast-paced consumer world, businesses are in the race of giving their consumers personalized experiences to enhance conversion rates. Mail.com, a web portal and email service company owned by &1 Mail & Media Inc., is at the forefront of providing users with a personalized email and communication platform. With over 200 unique domains, businesses and individuals can choose an email address that matches their location, lifestyle, and profession, at no cost. The personalized addresses express where the users are from and their identity.
Subscribers can access daily local and international news on sports, politics, technology entertainment, and lifestyle topics via the Mail.com's portal. To provide users with better and simple results, the company offers a search engine enhanced by Google.
Users who want to communicate their profession using an email address can select from a professionally focused domain, including Engineer.com, Doctor.com, Financier.com, among others. Music fans can also interact via a portfolio of fan domains, such as reggaefan.com, elvisfan.com, or madonnafan.com.
Are you locked out of your Mail.com account?
Sometimes you may try to sign in your Mail.com account only to find that it has been blocked. You may be locked out of your email account because of the following reasons:
You haven't logged in your account for more than six months. In such a situation, Mail.com has the discretion to suspend or terminate your account and delete all materials associated with email.
Breaching the terms and conditions outlined in the agreement.
Posting materials that violate the provisions outlined in the 'Terms and Conditions'
Non-payment of fees for premium accounts.
Don't panic; you can still recover your Mail.com account. The only way to access your locked account is by contacting the customer support team.
You can either fill out the contact form or call them over the phone to access your account. However, the phone number can only be used by users who have subscribed to the Mail.com premium account. If you are using a free email account, follow the guide below to fill the contact form:
Reach out to the Mail.com's customer support team
Fill out the required form, stating your problem.
Once you have sent the form, an agent will review and process your request.
The request may take time. Users are advised not to reply to the message or open another ticket to ensure the customer care team handles their request swiftly.
In most cases, individuals who have not paid subscriptions for their Mail.com account may not receive a response, or the feedback returned may not help access their blocked account. Cheer up; you can still use the phone number meant for premium subscribers. Follow the steps below:
Explain to the customer support team that you are a non-premium member, and you had sent them an email, but you haven't received any help.
Inform them that you've been locked out and want to access your account.
You may also be required to identify yourself to regain access to your Mail.com account.
You will provide a password reset.
It's advisable to reference the error messages you received on the website and email communications that resulted in your account being blocked to recover your account quickly. After regaining access to your email account, ensure to change your password to make it reliable.
GetHuman has been working for over 10 years on sourcing information about big organizations like Mail.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Back My Locked Mail.com Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.