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LL Bean Customer FAQ

Top Answers & How-to Guides

What is LL Bean's Phone Number?

The question we are asked most often is about how to talk to LL Bean customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer gift wrapping services?

Yes, LL Bean offers gift wrapping services for selected items. Gift wrapping is available for an additional charge per item at checkout....
Ask any question you have about LL Bean customer service, get an answer now.
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Recent LL Bean Customer Questions

I was given a pair of pants but no receipt. The tag is still on them but I need a larger size. Can I still exchange them?

Yes, you can exchange the pants for a larger size even without a receipt, as long as the tag is still attached. Visit an LL Bean store or use their return process. You may receive a store credit or the current selling price for the item.
Asked Dec 20, 2024 9:18 PM

Help me with my LL Bean customer service issue

Returns and Exchanges

How do I return or exchange an item?

To return or exchange an item, simply bring the item and your receipt to any LL Bean store or contact customer service to initiate...
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What is the LL Bean return policy?

LL Bean has a customer-friendly return policy. They offer a 100% satisfaction guarantee, allowing customers to return any item they...
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How long does it take to process a return?

LL Bean processes returns in a timely manner, aiming to complete the process within 7-10 business days. Once the returned items are...
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Can I return an item without a receipt?

Yes, you can return an item without a receipt at LL Bean. LL Bean offers hassle-free returns and exchanges. If you don't have a receipt,...
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Order Status

How do I check the status of my order?

To check the status of your order, you can log in to your account on our website and view the order history section. This will provide...
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Can I track my order?

Yes, you can track your order on LL Bean's website. After placing an order, you will receive an email with a tracking number. Simply...
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Shipping

Do you offer free shipping?

Yes, LL Bean offers free shipping on all orders within the United States. There is no minimum purchase required to avail of this service....
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What are the shipping options and costs?

For shipping options and costs, LL Bean offers various methods to accommodate your preferences. Standard shipping within the United...
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Payment Methods

What payment methods do you accept?

At LL Bean, we offer a range of convenient payment methods to ensure a seamless shopping experience. We accept all major credit cards...
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Loyalty Program

Do you have a loyalty program?

Yes, LL Bean has a loyalty program called the LL Bean MasterCard Rewards program. It offers various benefits for cardholders, including...
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Order Changes

Can I cancel or change my order after it has been placed?

Yes, it is possible to cancel or make changes to an order that has already been placed with LL Bean. However, due to their efficient...
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Gift Wrapping

Do you offer gift wrapping services?

Yes, LL Bean offers gift wrapping services for selected items. Gift wrapping is available for an additional charge per item at checkout....
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