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L'Oreal Customer FAQ

Top Answers & How-to Guides

What is L'Oreal's Phone Number?

The question we are asked most often is about how to talk to L'Oreal customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do L'Oreal products have any side effects?

L'Oreal products have been carefully formulated and tested to ensure they are safe for use. However, like any cosmetic or skincare...
Ask any question you have about L'Oreal customer service, get an answer now.

Recent L'Oreal Customer Questions

What color should I correct with if I use mahogany brown L’Oreal hair color and it’s too red and I want it medium to dark brown

To neutralize the red tones in your mahogany brown hair and achieve a medium to dark brown color, you can use a green or ash-based hair dye, as green tones help counteract red. Look for L’Oreal shades labeled with "ash" or "neutral" to achieve the desired brown result.
Asked Jul 1, 2024 12:15 AM

Where can I find L’Oreal Future e? I have used it for years and cannot find it in my local pharmacies or stores

L'Oreal Future e may not be available in all physical stores as product availability tends to vary based on location. However, you can check different online shopping platforms which usually have a wide assortment of products. Websites like Amazon, eBay or L'Oreal's official online store can be useful places to check. Please note that availability may also depend on your country of residence. If you're unable to find it, it might be possible that the product has been discontinued or replaced by a similar one.
Asked Jun 9, 2024 5:31 PM

What level toner do I buy to get an ash blonde instead of this yellow/orange your hair color gave me?

To achieve an ash blonde shade, if your hair is yellow or orange, you would typically need a toner shade between level 7 and 9. As for the exact shade, it will depend on your current hair color and desired end result. If your hair is more yellow, a lighter toner like a level 9 ash blonde would be best. If your hair is more orange, a deeper toner like a level 7 medium blonde would be more appropriate. Remember, it's essential to perform a strand test first to ensure the results meet your expectations. Always follow the instructions provided on the packaging to get the best results.
Asked May 23, 2024 1:29 PM

Hello? I bought hair dye Ice Blond and my hair turned brown

We're sorry to hear that the color result wasn't as expected. Hair coloring can be influenced by various factors, including existing hair color, any previous dyeing or treatments, and the specific condition of your hair. The result may differ from what's shown on the pack, especially for lighter shades like 'Ice Blond' that might not fully lighten darker hair without prior bleaching. It's important to follow the instructions and do a strand test before fully applying the dye.
Asked Mar 6, 2024 5:08 AM

What's the hair color code on the L'Oreal Paris feria bottle of expresso

The L'Oreal Paris Feria line codes its colors using a numerical and alphabetical system. For Espresso, the code should be B02 or something similar. However, it's important to remember that codes for color may vary somewhat, depending on your geographical location or the specifics of the product. Always refer to the color description and color swatch on the box to confirm your choice.
Asked Feb 29, 2024 1:25 PM

Help me with my L'Oreal customer service issue

Products

What products does L'Oreal offer?

L'Oreal offers a wide range of high-quality beauty products to cater to diverse needs. Our extensive product line includes skincare,...

Ethics

Are L'Oreal products tested on animals?

No, L'Oreal does not test its products on animals. As a leader in beauty and cosmetic industry, L'Oreal is committed to the ethical...

Purchase

Where can I purchase L'Oreal products?

L'Oreal products can be conveniently purchased from various sources. They are available at many retail stores worldwide, including...

Safety

Do L'Oreal products contain any harmful ingredients?

No, L'Oreal products do not contain any harmful ingredients. At L'Oreal, our top priority is the safety and well-being of our consumers....

Expiration

What is the shelf life of L'Oreal products?

The shelf life of L'Oreal products varies depending on the specific product. Generally, our skincare and haircare products have a shelf...

Returns

Can I return or exchange L'Oreal products?

Yes, you can return or exchange L'Oreal products. L'Oreal offers a customer satisfaction guarantee, allowing you to return or exchange...

Skin

Are L'Oreal products suitable for sensitive skin?

Yes, L'Oreal recognizes the varying needs of customers with sensitive skin. Accordingly, we offer a range of products specifically...

Hair Ingredients

What are the ingredients used in L'Oreal hair products?

L'Oreal hair products are formulated with a wide range of ingredients tailored to meet specific hair care needs. The ingredients used...

Side Effects

Do L'Oreal products have any side effects?

L'Oreal products have been carefully formulated and tested to ensure they are safe for use. However, like any cosmetic or skincare...
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