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Jetstar Customer FAQ

Top Answers & How-to Guides

What is Jetstar's Phone Number?

The question we are asked most often is about how to talk to Jetstar customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What documents do I need to travel internationally with Jetstar?

To travel internationally with Jetstar, there are essential documents you need to have in order. Firstly, a valid passport is a must,...
Ask any question you have about Jetstar customer service, get an answer now.

Recent Jetstar Customer Questions

Carraiage of fold up mobility scooter with 2x 1kg removable batteries

Yes, Jetstar allows the carriage of a fold-up mobility scooter. The batteries must be removed and safely packaged to prevent damage. Depending on the type of battery (lithium or non-lithium), there are different packaging requirements so be sure to check those conditions. The batteries for mobility aids are not part of your luggage allowance, and it's advisable that you inform Jetstar about your mobility aid at least 48 hours before departure to ensure they can accommodate it. However, there may be variation across different Jetstar Airlines so it's best to confirm with your specific airline.
Asked Apr 17, 2024 4:59 AM

My adult son flew yesterday from Honolulu to Melbourne to Denpasar.( Jetstar flight JK2 and JK 35) His luggage has been lost. He desperately needs the clothing in it for his activities . Hoping that you can help?

We're sorry to hear about the inconvenience. To locate lost luggage, Jetstar has set procedures in place. Your son should immediately report the missing luggage to the Jetstar staff at the airport. They'll open a case and will start a search. If the belongings are not located within a short period, he can lodge a formal claim, which may include reimbursement for essential items. Please remember, the sooner the loss is reported, the higher the chance of recovering your belongings. Jetstar always aims to handle such situations quickly and to the best of its ability.
Asked Mar 15, 2024 10:30 AM

Jetstar cancelled flight, i dont have booking number, just date and flight number

If Jetstar cancelled your flight and you don't have your booking number, don't worry. While the booking number simplifies the process, it's still possible to manage your booking. The airline usually sends an email to the address provided during booking in such cases. This email should contain specific instructions on what to do next regarding your cancellation. If possible, check earlier flight confirmation emails for the booking number. However, the best option is to directly contact Jetstar customer service with your flight date and number for further assistance since this FAQ page cannot provide detailed personal assistance.
Asked Mar 8, 2024 12:51 AM

Help me with my Jetstar customer service issue

Baggage Allowance

What is Jetstar's baggage allowance policy?

Jetstar's baggage allowance policy states that the allowance for each passenger depends on the fare type and the route. For domestic...

Booking Changes

Can I make changes to my booking after it is confirmed?

Yes, you can make changes to your booking after it is confirmed. Jetstar allows passengers to modify their bookings, subject to certain...

Payment Methods

What are the accepted payment methods for booking flights?

Jetstar accepts several payment methods for booking flights. Customers can use major credit and debit cards including Visa, Mastercard,...

In-flight Meals

Does Jetstar offer in-flight meals?

Yes, Jetstar offers in-flight meals on most domestic and international flights. Passengers can pre-purchase a variety of meal options...

Cancellation Policy

What is Jetstar's cancellation policy?

Jetstar's cancellation policy allows passengers to cancel their bookings, however, the rules and fees vary depending on the fare type...

Seat Selection

Can I select my seat in advance?

Yes, Jetstar allows passengers to select their seats in advance. Seat selection can be done during the booking process on the website...

Traveling with Kids

What is Jetstar's policy for traveling with infants or children?

Jetstar's policy for traveling with infants or children aims to provide a safe and enjoyable experience for families. Infants aged...

Loyalty Points

Can I earn loyalty points with Jetstar?

Yes, you can earn loyalty points with Jetstar through their frequent flyer program called "Qantas Frequent Flyer." As a member of this...

Travel Documents

What documents do I need to travel internationally with Jetstar?

To travel internationally with Jetstar, there are essential documents you need to have in order. Firstly, a valid passport is a must,...
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