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JELD-WEN, Inc. Customer FAQ

Top Answers & How-to Guides

What is JELD-WEN, Inc.'s Phone Number?

The question we are asked most often is about how to talk to JELD-WEN, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are JELD-WEN products compliant with building codes and regulations?

Yes, JELD-WEN products are compliant with building codes and regulations. We understand the importance of adhering to building standards...
Ask any question you have about JELD-WEN, Inc. customer service, get an answer now.

Recent JELD-WEN, Inc. Customer Questions

How do l remove the glue like substance left on the windows when l removed the protection film? I can't get the windows clean.

To remove the glue-like substance, apply a small amount of adhesive remover or rubbing alcohol to the affected area. Gently scrub with a soft cloth or sponge. Avoid using abrasive materials that could scratch the glass. Rinse thoroughly with water and dry with a clean cloth.
Asked Jun 22, 2024 4:19 PM

how do I reinstall slide lever on blinds between glass patio door?

To reinstall a slide lever on blinds between glass in a patio door, start by first ensuring that the lever is not damaged. If it is in good condition, align it with the track that it slides along and gently push it into place. Ensure that it is well-seated in the track for smooth operation. Sometimes, the blinds system may require a full reset for the lever to work properly again. This involves using the levers to fully raise and lower the blinds. After this, the levers should operate normally. If issues persist, the blinds system may need professional inspection.
Asked Mar 29, 2024 4:35 PM

how do I reinstall lever on blinds between glass patio door?

To reinstall the lever on blinds between glass patio door, first, remove the screw at the base of the lever assembly with a standard screwdriver. Once the screws are out, pull out the lever assembly gently. Next, align the new lever with the opening ensuring the straps from the blinds fit into the grooves of the lever. Replace the screws to secure the lever in place. Please ensure that you turn the lever to test that the blinds open and close. The process may differ slightly based on the exact model of your patio door. If the lever is not working correctly after reinstallation, it might be a manufacturing issue.
Asked Mar 29, 2024 4:34 PM

how do I reinstall a patio door blind lever?

Reinstalling a patio door blind lever on a JELD-WEN door involves a few simple steps. First, identify the small opening on the side of the blind lever where it connects to the door. Then, align the stem of the lever with the opening. Gently, but firmly, push the lever onto the stem. Ensure that the lever is pushed all the way down so that it's properly secured in place. Twist and test the lever to ensure that it operates the blinds correctly. Be careful not to apply too much pressure to avoid damaging the mechanism. If the lever doesn't operate correctly after reinstalling, it might be faulty or the internal blind mechanism may need servicing.
Asked Mar 29, 2024 4:29 PM

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Products

What types of products does JELD-WEN offer?

JELD-WEN offers a wide range of high-quality and innovative products for residential and commercial buildings. Our product offerings...

Purchase Locations

Where can I purchase JELD-WEN products?

JELD-WEN products can be purchased through a variety of avenues. We have an extensive network of authorized dealers located throughout...

Custom Sizes

Do you offer custom size windows and doors?

Yes, we offer custom size windows and doors at JELD-WEN. We understand that every home is unique and may require non-standard sizes....

Warranty

What is the warranty on JELD-WEN products?

The warranty on JELD-WEN products varies depending on the specific product line and series. As a general guideline, JELD-WEN offers...

Paint and Stain

Can I paint or stain JELD-WEN doors and windows?

Yes, JELD-WEN doors and windows can be painted or stained. Our products are designed with durability and flexibility in mind, allowing...

Energy Efficiency

What are the energy efficiency ratings of your products?

JELD-WEN takes energy efficiency seriously and strives to provide high-performing products. Our windows and doors undergo rigorous...

Installation Services

Do you offer installation services?

Yes, JELD-WEN, Inc. offers installation services for our products. We understand that proper installation is vital for the optimal...

Lead Time

What is the lead time for ordering JELD-WEN products?

The lead time for ordering JELD-WEN products varies depending on several factors. Standard products are typically available within...

Return Policy

What is JELD-WEN's return policy?

JELD-WEN's return policy ensures customer satisfaction in a hassle-free manner. If you're dissatisfied with your purchase, the policy...

Compliance

Are JELD-WEN products compliant with building codes and regulations?

Yes, JELD-WEN products are compliant with building codes and regulations. We understand the importance of adhering to building standards...
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