Hyatt allows individual hotels and resorts using the Hyatt brand to make their own cancellation and change policies. These policies can even vary with the rate within the same location. However, many locations allow reservations to be changed or canceled if it is done 24 or 48 hours before check-in. World of Hyatt members can often cancel up to the night before check-in.
Life can be chaotic sometimes, and if that chaos has forced you to cancel or shorten a reservation that you made at a Hyatt hotel or resort, you may be wondering what Hyatt's cancellation policy is, if you are eligible for a refund and if you will owe cancellation or change fees. Keep on reading to get the answers to these questions.
Hyatt has a flexible cancellation and change policy, with different Hyatt hotels having the right to set their own cancellation and change policies. These policies usually have different terms depending on the actual rate you paid for your reservation. Many Hyatt hotels and resorts allow guests to cancel or change their reservations without a fee if the change or cancellation is made 24 or 48 hours before check-in.
You can find your reservation's particular cancellation and change policy in the confirmation email you received after making your reservation. It should also have been available when you made the reservation. You can also ask a Hyatt customer service agent about your policy.
However, if you booked your reservation through a third party, such as a travel agent or a discount travel site, Hyatt's cancellation and change policy doesn't actually apply. Instead, you are bound by that third party's cancellation and change policy and will need to contact it with any questions.
If you are a World of Hyatt member, you have other options. If your reservation was confirmed by Globalist, Lifetime Globalist, or Explorist, then you can cancel your reservation up until 11:59 p.m. on the night before check-in, as long as the policy of the hotel or resort requires no more than a 48-hour notice. Some exceptions apply.
If you change your reservation, you might be issued a new cancellation and change policy that differs from your original one. You should check to make sure.
If you have any questions or need assistance, you can get help from a Hyatt customer service agent. You can reach one by phone or communicate via Hyatt's customer service email. However, this is your only online contact option, as there is no customer service chat or help forum.
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