If you're having a problem getting the Hollister gift card balance tool to work properly, there are a few things you can try that may fix the problem. The fix is different depending on the nature of the problem. A working tool that doesn't recognize your card, a non-working tool and a tool displaying the wrong balance all require different approaches.
Hollister has a convenient online gift card tool that lets you check the balance left on your Hollister gift card. It's pretty easy to use, but if the balance won't display or load properly, you've clearly got some kind of a problem. You need figure out what it is and how to fix it before you can use the card again. For help doing that, keep on reading.
If the tool is working but can't find your gift card, it might simply be that you entered the wrong numbers. Double check them and try again. If you have a physical Hollister gift card, look on the front of the card to find the gift card number. Look on the back for the PIN. If you have e-gift card, you can find the gift card number in the email you got with the card. You don't need a PIN to check the balance of an e-gift card.
If the tool isn't working at all, make sure that your computer is still connected to the internet. If it's still connected, something is probably wrong with Hollister's server. Wait a little while for Hollister to take care of the problem. If that doesn't happen, contact the company and tell someone about the problem.
If Hollister's tool says that your card has a balance of $0 when you know you haven't spent all of the money on it, you might be looking at a case of theft. If you have a physical gift card, make sure it hasn't gone missing. If you can't find it, someone could have stolen it. If that is the case, you can either report it to the police or just see it as a learning experience.
If you have an electronic gift card, log into your Hollister account and see if there are any purchases you didn't make. Change your password immediately if you find any. Then make a report to Hollister's customer service department. Contact it during the regular business hours, so that you can also talk to any other departments you need to talk to.
If you need help figuring out the nature of the problem, or if you need to make a report, you can contact a Hollister customer service representative by phone, email or help forum.
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