The question we are asked most often is about how to talk to Google Play customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How do I contact google play support customer service
There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Jan 16, 2026 1:54 AM
How do I get refunds for multiple fraudulent charges from Google Play?
To request refunds for multiple fraudulent charges from Google Play, you can visit the Google Play Store, navigate to your account, and select "Order History." Identify the transactions in question, and select "Report a problem" next to each charge. Follow the prompts to submit a refund request. If you need assistance, look for the most up-to-date contact information right here on this page.
Asked Dec 3, 2025 6:52 AM
How do I contact support at Google Play about an app that hasn't been updated in a year, and freezes and crashes?
There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that link to reach support regarding your app issues.
Asked Nov 5, 2025 3:07 PM
I cancelled my gmail subscription but money deducted from my account how refund my money
If you canceled your subscription but still see a charge, a refund may be requested through your Google Play account. Go to your account’s purchase history, find the transaction, and select the option to request a refund. Follow the prompts to complete the process. Refunds are subject to Google Play's policies and may take some time to process.
Asked Sep 22, 2025 1:15 PM
Made a purchase and got refunded but haven't received back my money
It can take several business days for a refunded amount to appear in your account, depending on your bank or payment method. If the refund was recent, please allow a bit more time. If it has been longer than expected, check your payment method and statements, as the funds should eventually reflect there. If you still don't see the refund after this period, consider reviewing the transaction details for any discrepancies.
Asked Aug 14, 2025 4:11 AM
Help me with my Google Play customer service issue
Google Play users may occasionally experience unauthorized charges on their accounts. To dispute a charge on the Play Store, users
1. Check the charges on the billing statement in the Google Play app. If the charge appears in a different format, it wasn't from Google Play.
2. Read the Google Play refund policy to understand if the charge is eligible for a refund.
3. Navigate to the "Help & Feedback" section in the Google Play app.
4. Search for "Refund" and select "Learn About Refunds on Google Play" from the search results.
5. Familiarize yourself with the refund policies and click on "Request a Refund" if your charge meets the requirements.
6. Confirm the account used for the purchase and select "Continue."
7. Select the unauthorized purchase from the list and click "Continue."
8. Choose the appropriate reason for requesting a refund and click "Continue."
9. Provide a brief description of the reason and click "Request a Refund."
10. Check the refund status by confirming the account and selecting "Continue."
11. Select a refund status to view the details of the disputed charge.
12. If the issue cannot be resolved, contact the credit card issuer or bank. It's important to monitor account activities regularly....
Google Play does not allow users to utilize multiple payment methods for a single purchase. When making a transaction, users must select
If your primary payment method does not have enough balance or credit for the total cost, it might be necessary to consider alternative options, such as adding funds to your chosen payment method or using a different payment method that sufficiently covers the expense. Users can manage their payment settings and options through their Google Play account settings, where they can also add or update payment methods as needed.
For more detailed information regarding payment options or any related inquiries, it is advisable to check the Google Play Help Center, which is accessible directly from the Google Play website....
Google Play has specific guidelines regarding the maximum size limit for app downloads. As of October 2023, the maximum size for an
It is important for users to be aware that while the initial download size may be limited, additional content or features may be downloaded later as needed. For the most accurate and updated information regarding app size limits, users are encouraged to refer to the official guidelines available on the Google Play web page....
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