If you see a suspicious charge on your Account Now credit card balance, you have the right to file a dispute with the company. There are several other reasons for filing a dispute with the company. You can file a dispute online by filling their Customer Dispute Form. You can also call customer service, have a live chat with them or send them a letter.
Account Now is an alternative financial services company in the United States. It is actually a subsidiary of Green Dot Corporation.
The company offers prepaid credit and debit cards. Their cards are typically Visa cards that you can use to transact all over the world. On the other hand, they also have a mobile app that you can use alongside the cards.
As with all credit companies, disputes do arise from time to time with Account Now cards. There are a number of disputes that you can file with Account Now.
The most common one is when you see a credit charge of which you do not approve. Since it may simply be a mistake you can dispute and get reimbursed. However, in some cases it may be fraud that leads to suspicious charges on your credit card statement.
Another reason for filing a dispute with Account Now is when they are charging you fees for which you did not sign up which can cost you much money. You have every right to dispute such fees with the company.
There are other less common reasons that deserve a mention such as a dispute with a merchant. However, they happen very rarely and the method of filing the dispute is the same.
Filing a Dispute
There are several options at your disposal as far as filing a dispute with Account Now is concerned. One of them is to do it online.
To file a dispute with Account Now online, you will have to fill a dispute form with the company. You can find the dispute form on the company website.
The process of filing a dispute with Account Now online is as follows:
1. Launch your web browser and open the Account Now website.
2. Input the required details and log in to your account.
3. Scroll to the bottom of the page and click 'Help' to access the Account Now Help Center.
4. Once in the Help Center, click 'Account holds and dispute help.'
5. Under the Frequently Asked Questions (FAQs) you should see a link labeled 'print dispute form.' Click it and you will be directed to the Customer Dispute Form page.
6. Based on the reason for your dispute, click the link labeled 'Click Here' and you will be directed to a page where you can download the form.
7. Fill in the required details on the form and after you are done ensure that they are correct. If there are any documents that support your dispute, you should upload them at this point.
8. When you are done, send the form to the email on the form and await a response.
The email should receive a response within 24 hours. There is also a link where you can check the status of your claim with Account Now.
Phone Call
Another effective way to file a dispute with Account Now is to call their customer service directly. You should have the transaction details and any supporting documents ready when you call.
A phone call is effective because it is fast and the dispute is filled directly by Account Now's customer service representative. The company also has several customer service numbers.
You can obtain their phone number here.
Live Chat
In the Account Now Help Center, you can initiate a live chat with a customer service representative. It is also a quick and efficient way to file a dispute with the company.
The link to the live chat can be found here.
The slowest method to file a dispute with Account Now is to send a letter to their corporate offices. You can find the address on their website.
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