Frontier Communications Customer FAQ

The most up-to-date contact information, including the 800# for the Frontier Secure Technical Support Team, is provided on this page that you're viewing.

We're sorry to hear you're having trouble with your Frontier Communications landline. This could be due to multiple factors such as a physical issue with your line or an area-wide outage. It's advised to first check any physical connections and ensure your telephone is operational. If issues persist, you can reset your Frontier router or main unit by disconnecting it from power for 10 seconds and then reconnecting it. If none of these steps resolve the issue, it is likely a problem on Frontier's end and you will need to wait for them to fix the issue.

If you spot a sagging or downed line, it's important to take steps to ensure safety. First, stay away from the line and keep others away as well. Your next step is to report the issue to Frontier Communications. You can do this by calling Frontier's 24/7 technical support line at 1.800.921.8101. Provide them with as many details as possible such as the specific location of the line and the surrounding circumstances. This will help Frontier address the issue promptly and protect the safety of everyone in the area.

Frontier Communications does not directly provide a list of incoming calls to your landline phone number. However, there are features like Caller ID that can help you track who is calling when the calls are made. As long as you have the caller ID service activated on your account, you can see the number and name (if available) of the person calling you. For a physical list or history, you may need to manually write down or store this information as calls come in because Frontier does not provide a detailed call log for landline services.

We apologize for any inconvenience. Sometimes, charges can appear on your Frontier Communications bill for services you don't recognize. This could be a result of a misunderstanding or a clerical error. Please review your bill for any additional charges or fees that don't correlate with your phone service. If there's an error, get in touch with Frontier Communications customer service directly for immediate assistance. They will be able to conduct a detailed review and make any necessary adjustments to your billing.