The question we are asked most often is about how to talk to Frontier Communications customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How do I speak with a person about my account balance?
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 17, 2025 10:17 PM
What is the 800# for the Frontier Secure Technical Support Team available 24/7?
The most up-to-date contact information, including the 800# for the Frontier Secure Technical Support Team, is provided on this page that you're viewing.
Asked Dec 30, 2024 8:43 AM
no service on land line NO LINE message
We're sorry to hear you're having trouble with your Frontier Communications landline. This could be due to multiple factors such as a physical issue with your line or an area-wide outage. It's advised to first check any physical connections and ensure your telephone is operational. If issues persist, you can reset your Frontier router or main unit by disconnecting it from power for 10 seconds and then reconnecting it. If none of these steps resolve the issue, it is likely a problem on Frontier's end and you will need to wait for them to fix the issue.
Asked Apr 21, 2024 9:48 PM
How do I report a sagging or downed line.
If you spot a sagging or downed line, it's important to take steps to ensure safety. First, stay away from the line and keep others away as well. Your next step is to report the issue to Frontier Communications. You can do this by calling Frontier's 24/7 technical support line at 1.800.921.8101. Provide them with as many details as possible such as the specific location of the line and the surrounding circumstances. This will help Frontier address the issue promptly and protect the safety of everyone in the area.
Asked Apr 13, 2024 9:19 PM
I want a list of incoming calls to my landline phone number.
Frontier Communications does not directly provide a list of incoming calls to your landline phone number. However, there are features like Caller ID that can help you track who is calling when the calls are made. As long as you have the caller ID service activated on your account, you can see the number and name (if available) of the person calling you. For a physical list or history, you may need to manually write down or store this information as calls come in because Frontier does not provide a detailed call log for landline services.
Asked Mar 19, 2024 2:22 PM
Help me with my Frontier Communications customer service issue
Frontier Communications frequently provides various discounts and promotional offers for new customers. These promotions can vary based
It is important to keep in mind that these offers are subject to change and may have specific eligibility requirements. New customers are encouraged to visit the official Frontier Communications website to find the most current information regarding available promotions and discounts in their area. The website typically provides detailed descriptions of service packages, pricing, and any applicable terms and conditions. Always make sure to review the latest offers to ensure you are getting the most value when signing up for service with Frontier Communications....
Frontier Communications does indeed provide satisfaction guarantees to customers, which can vary by service and location. Generally,
It is important for customers to review the specific terms of any satisfaction guarantee applicable to their chosen service, as details may differ based on location or type of service. Additionally, Frontier Communications may update their policies over time. For the most accurate and current information regarding satisfaction guarantees and any other terms of service, it is advisable to visit the official Frontier Communications website. There, customers can find detailed information and any updates concerning their satisfaction policies, making it easier to understand what guarantees are available....
Frontier Communications has specific data retention policies that are designed to protect customer information while complying with
While the exact details of these policies may vary based on the service you are using and the applicable state or federal regulations, Frontier aims to maintain customer privacy and security. The company likely retains data for as long as it is necessary to provide services and meet legal obligations. It is also important to note that Frontier may retain some information for a longer period if required for business and legal reasons.
For the most accurate and up-to-date information regarding data retention policies, it may be helpful to visit the official Frontier Communications website. There you should be able to find detailed privacy policies and customer data handling information. Understanding these policies can help you make informed decisions regarding your data privacy and security when using Frontier services....
Frontier Communications offers a variety of internet plans designed to cater to different needs and preferences. Primarily, they provide
The DSL plans often provide download speeds that can range from around 6 Mbps to upwards of 115 Mbps, while their fiber-optic plans are known for offering significantly faster speeds, often starting at 50 Mbps and potentially reaching upwards of 940 Mbps. Many of Frontier's internet plans come with no data caps, allowing for unlimited usage without extra fees.
In addition to standalone internet services, Frontier may offer bundled packages that include television and phone services. This can provide further savings and convenience for customers who want to consolidate their communication services.
For those curious to see the specific plans available in their area, it would be beneficial to visit the current Frontier website, where one can find tailored information on plans, pricing, speeds, and any promotional offers. By entering a specific address, individuals can discover the best options that suit their needs....
When a customer cancels their service with Frontier Communications, the equipment return process is typically guided by specific procedures
Upon canceling the service, customers should receive detailed instructions regarding how to return their equipment. This may include the option of taking the equipment to a designated Frontier store or shipping it back using a prepaid shipping label provided by Frontier. If shipping is required, it is advisable for customers to securely package the equipment to prevent any damage during transit.
It is also recommended to keep a record of the return shipment or obtain a receipt while returning the equipment. This documentation serves as proof of return and can be helpful in case there are any discrepancies about equipment being unreturned. For the most accurate and updated information regarding the equipment return process, customers can check the official Frontier Communications website or their account for specific guidelines and support options....
Troubleshooting Frontier Communications service can often help resolve issues with internet, phone, or television services. First,
The first step is to check if there are any service outages reported in the area. Users can usually find this information on the Frontier website, where they may provide updates on service disruptions. If there is no reported outage, the next step is to restart the modem and router. Powering off the devices, waiting for about one minute, and then turning them back on can often resolve connectivity issues.
If the problem persists, it is beneficial to check all cable connections. Loose or damaged cables can disrupt service. Ensuring that all connections are secure can significantly improve performance. For internet-related issues, running a speed test can also help determine if the user is receiving the expected speeds.
Moreover, users should consider temporarily disconnecting any devices connected to the network to see if performance improves. This can help identify whether a particular device is causing issues.
If these steps do not resolve the problem, the user may want to consider looking at the Frontier support page for more specific troubleshooting guidelines or options to further diagnose the issues. It is essential to follow the appropriate procedures as outlined on the official Frontier Communications website....
The process for returning equipment to Frontier Communications typically involves a few essential steps to ensure that the return is
Next, customers need to find the appropriate method for returning the equipment. This usually involves contacting Frontier Communications to obtain return instructions or checking their website for specific details about the return process. Frontier may provide a prepaid shipping label or instructions for dropping off equipment at a designated location.
It is crucial to follow the packing and shipping guidelines provided to avoid any damage to the equipment during transit. Lastly, customers should keep the receipt or tracking information for the return shipment, as this acts as proof that the equipment was sent back. This information can be useful if there are any discrepancies regarding the equipment return later on. For the most accurate and current information, visiting the official Frontier Communications website is recommended....
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