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Ford Customer FAQ

Top Answers & How-to Guides

What is Ford's Phone Number?

The question we are asked most often is about how to talk to Ford customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any hybrid or electric Ford vehicles available?

Yes, Ford offers a range of hybrid and electric vehicles to cater to different preferences and needs of customers. The lineup includes...
Ask any question you have about Ford customer service, get an answer now.

Recent Ford Customer Questions

Who can I talk to about a pickup that I ordered?

To discuss about a pickup that you've ordered, you should reach out to the Ford dealership from where you made the purchase. They will be able to provide detailed information about your order, including its status and expected delivery date. If you purchased directly from Ford, customer service representatives are best equipped to provide the information you need.
Asked Apr 18, 2024 2:11 AM

hving a engine light problem on my ford figo 2016 1.5 trend

The engine light on your 2016 Ford Figo 1.5 Trend could indicate several issues ranging from a loose gas cap to a more serious engine malfunction. It may also point to issues with the emission system. Given the wide range of possibilities, it's advised to get your vehicle inspected by a professional mechanic as soon as possible. They can use a diagnostic tool to locate the source of the issue. It's important to not ignore the check engine light as doing so could lead to more serious damage to your vehicle if the underlying issue isn't addressed promptly.
Asked Apr 2, 2024 8:26 AM

2002 f150 rear tail lights troubleshooting

If your 2002 Ford F150's rear tail lights aren't working, there could be a few possible causes. The most common ones include burned out or faulty bulbs, a blown fuse, or problems with the wiring. You can begin the troubleshooting process by checking the bulbs. If they appear to be fine, check the fuse box to ensure no fuse designated for the tail lights is blown. If you still do not find the issue, it may be in the wiring, grounding, or a switch or relay. We always recommend seeking professional help for more complex electrical issues, to avoid causing potentially irreparable damage to your vehicle.
Asked Mar 13, 2024 1:40 AM

Help me with my Ford customer service issue

Scheduling a Test Drive

How do I schedule a test drive?

To schedule a test drive, simply contact your local Ford dealership and a representative will be happy to assist you in setting up...

Ford Lineup Models

What are the available models in the Ford lineup?

Ford offers a diverse lineup of vehicles to suit various needs and preferences. Their current models include sedans like the iconic...

Online Purchasing

Can I purchase a Ford vehicle online?

Yes, purchasing a Ford vehicle online is possible through the Ford website. Ford's online showroom provides customers with a seamless...

Warranty Information

Where can I find information about Ford's warranty?

You can find detailed information about Ford's warranty by visiting the official Ford website. On the website, navigate to the "Warranty"...

Financing Options

What financing options are available for purchasing a Ford vehicle?

Ford offers a variety of financing options to suit different needs and preferences when purchasing a vehicle. Customers can opt for...

Dealership Locator

Where can I locate a Ford dealership near me?

To find a Ford dealership near you, simply visit our official Ford website and click on the "Locate a Dealer" option. Here, you can...

FordPass Functionality

What is FordPass and how does it work?

FordPass is a comprehensive mobile app and web platform offered by Ford that revolutionizes the way drivers connect with their vehicles....

Special Offers

Are there any special offers or incentives available for Ford vehicles?

Yes, Ford frequently offers special offers and incentives for their vehicles to provide customers with added value and savings. These...

Vehicle Servicing Frequency

How often should I service my Ford vehicle?

It is recommended to service your Ford vehicle every 7,500 to 10,000 miles or every six months, whichever comes first. Regular servicing...

Ford Co-Pilot360

What is the Ford Co-Pilot360 system?

The Ford Co-Pilot360 system is an advanced suite of safety technologies designed to enhance the driving experience and provide peace...

Customization Options

Can I customize and build my own Ford vehicle?

Yes, you can customize and build your own Ford vehicle through their official website. Ford offers a user-friendly platform that allows...

Hybrid/Electric Models

Are there any hybrid or electric Ford vehicles available?

Yes, Ford offers a range of hybrid and electric vehicles to cater to different preferences and needs of customers. The lineup includes...
We look to the Ford issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ford issues reported to GetHuman
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