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FAFSA Customer FAQ

Top Answers & How-to Guides

What is FAFSA's Phone Number?

The question we are asked most often is about how to talk to FAFSA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account Access with FAFSA?

Your FAFSA account has important information that impacts your future. If you cannot access your FAFSA account, follow these outlined...

Can I use FAFSA to study abroad?

Yes, you can utilize FAFSA to study abroad, but there are a few important considerations. Firstly, ensure that your study abroad program...
Ask any question you have about FAFSA customer service, get an answer now.

Recent FAFSA Customer Questions

FAFSA site is not allowing us to provide the required "parent signature." There is no prompt under "my activity" as the email instructions state.

Ensure that both parent and student have created FSA IDs. Double-check that all required fields in the application are complete. Try clearing your browser's cache or using a different browser. If the issue persists, use a different device to attempt the signature.
Asked Aug 12, 2024 12:03 AM

When I try to log in it says my social security number is wrong

If your login attempt on FAFSA indicates that your Social Security Number (SSN) is wrong, double-check to make sure you're entering it correctly. It's a common mistake to input an incorrect SSN. If you've confirmed that the number is correct yet the issue persists, your SSN might not yet be in the FAFSA system, or there could be a mismatch between the information you're entering and what is on the file. Please provide exactly the same information you provided while initially applying for FAFSA to avoid any discrepancies. In such scenarios, you need to resolve the issue directly with FAFSA's support.
Asked Jun 15, 2024 5:55 PM

How do i enter a second child on fafsa

Each individual child needs to fill out their own FAFSA form. If you have more than one child attending college, you cannot include them both on the same FAFSA form. Each student must complete his or her own form using their unique identifiers and information. While the process may feel redundant because you'll likely provide much of the same parental information on each form, it's necessary for the Department of Education to accurately issue need-based financial aid.
Asked May 1, 2024 1:50 AM

WHAT HAPPENS IF A STUDENT CHANGES SCHOOLS AFTER ENROLLMENT

If a student changes schools after enrollment, they will need to add the new school to their FAFSA. To do this, they will log in to their FAFSA account, select the "Add or Delete a School Code" option, and provide the new school's Federal School Code. After adding the new school, they need to submit their updated FAFSA information. The new school will then have access to the student's FAFSA data and can determine the student's financial aid package. Note that financial aid may vary as it depends on the school's cost of attendance.
Asked Apr 24, 2024 6:02 PM

I did not enter the correct year IRS information for the FAFSA

If you've entered incorrect IRS information on your FAFSA, you can correct your mistakes. Log in to your FAFSA form and select "Make FAFSA Corrections." Go to the financial information section and update your answers, pulling in the correct tax information using the IRS Data Retrieval Tool if possible. Afterwards, you must sign and submit your FAFSA again. Please ensure to correct your information as soon as possible, because inaccurate information can delay your financial aid process.
Asked Mar 13, 2024 12:54 AM

Help me with my FAFSA customer service issue

Account Recovery

How Do I Recover My Account Access with FAFSA?

Your FAFSA account has important information that impacts your future. If you cannot access your FAFSA account, follow these outlined...

Deadline

What is the deadline for submitting the FAFSA form?

The deadline for submitting the Free Application for Federal Student Aid (FAFSA) form varies depending on the state and the college...

Submission Timing

Can I submit the FAFSA before completing my taxes?

Yes, you can submit the FAFSA before completing your taxes. It is recommended that you use estimated tax information if your taxes...

EFC Calculation

How is the Expected Family Contribution (EFC) calculated?

The Expected Family Contribution (EFC) is determined through a calculation that takes into account various factors. This calculation...

Correction

Can I make corrections to my FAFSA after submitting it?

Yes, you can make corrections to your FAFSA after submitting it. To make changes, login to your FAFSA account and select the "Make...

Missing Deadline

What happens if I miss the FAFSA deadline?

If you miss the FAFSA deadline, you may jeopardize your eligibility for certain financial aid programs. The federal deadline to submit...

Renewal

Do I need to reapply for FAFSA every year?

Yes, you must reapply for the Free Application for Federal Student Aid (FAFSA) every year. The FAFSA is a vital form to determine your...

Undocumented Students

Can undocumented students apply for FAFSA?

No, undocumented students cannot apply for federal financial aid through FAFSA. The Free Application for Federal Student Aid (FAFSA)...

Financial Aid Types

What types of financial aid are available through FAFSA?

FAFSA offers various types of financial aid to help students afford their education. The aid programs available include grants, which...

Processing Time

How long does it take to process a FAFSA application?

The processing time for a FAFSA application varies, but on average, it takes about three to five business days for the application...

Estimated Income

Can I use estimated income information on the FAFSA?

Yes, you can use estimated income information on the FAFSA. The FAFSA form requires financial information from the previous tax year,...

Graduate School

Can I use FAFSA to pay for graduate school?

Yes, you can use FAFSA to pay for graduate school. Graduate students are eligible to apply for financial aid through the Free Application...

Study Abroad

Can I use FAFSA to study abroad?

Yes, you can utilize FAFSA to study abroad, but there are a few important considerations. Firstly, ensure that your study abroad program...
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