FAFSA Customer FAQ

Ensure that both parent and student have created FSA IDs. Double-check that all required fields in the application are complete. Try clearing your browser's cache or using a different browser. If the issue persists, use a different device to attempt the signature.

If your login attempt on FAFSA indicates that your Social Security Number (SSN) is wrong, double-check to make sure you're entering it correctly. It's a common mistake to input an incorrect SSN. If you've confirmed that the number is correct yet the issue persists, your SSN might not yet be in the FAFSA system, or there could be a mismatch between the information you're entering and what is on the file. Please provide exactly the same information you provided while initially applying for FAFSA to avoid any discrepancies. In such scenarios, you need to resolve the issue directly with FAFSA's support.

Each individual child needs to fill out their own FAFSA form. If you have more than one child attending college, you cannot include them both on the same FAFSA form. Each student must complete his or her own form using their unique identifiers and information. While the process may feel redundant because you'll likely provide much of the same parental information on each form, it's necessary for the Department of Education to accurately issue need-based financial aid.

If a student changes schools after enrollment, they will need to add the new school to their FAFSA. To do this, they will log in to their FAFSA account, select the "Add or Delete a School Code" option, and provide the new school's Federal School Code. After adding the new school, they need to submit their updated FAFSA information. The new school will then have access to the student's FAFSA data and can determine the student's financial aid package. Note that financial aid may vary as it depends on the school's cost of attendance.

If you've entered incorrect IRS information on your FAFSA, you can correct your mistakes. Log in to your FAFSA form and select "Make FAFSA Corrections." Go to the financial information section and update your answers, pulling in the correct tax information using the IRS Data Retrieval Tool if possible. Afterwards, you must sign and submit your FAFSA again. Please ensure to correct your information as soon as possible, because inaccurate information can delay your financial aid process.