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Ethiopian Airlines Customer FAQ

Top Answers & How-to Guides

What is Ethiopian Airlines's Phone Number?

The question we are asked most often is about how to talk to Ethiopian Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a special meal on board?

Yes, passengers flying with Ethiopia Air can request special meals to accommodate specific dietary requirements or preferences. The...
Ask any question you have about Ethiopian Airlines customer service, get an answer now.

Recent Ethiopian Airlines Customer Questions

How can I book Childs ticket and link to an already booked ticket?

To book a child's ticket and link it to an already booked ticket, visit the Ethiopian Airlines website and go to 'Manage my Booking'. Fill in your booking details and select 'Add Passenger'. Choose 'Child' and provide the necessary details. Then complete your purchase. Please note that information like age and full name of the child will be required. The newly booked ticket should automatically link to your original booking. However, for the exact procedure, it's recommendable to contact Ethiopian Airlines customer service for detailed guidelines to ensure the linking process is done correctly. Please remember that there is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked May 15, 2024 12:06 AM

Extra bag fees from Accra Ghana to Edmonton Canada

The baggage fees for Ethiopian Airlines can vary depending on multiple factors such as ticket type, fare class, and membership status. For flights from Accra, Ghana to Edmonton, Canada, the fees for extra baggage typically range from $200 to $300 per extra bag, but it could also change subject to the specific conditions of your ticket. Please make sure to check the specific charges applicable at the time of booking or adding extra baggage to your booking. It is also advised to pack as efficiently as possible to avoid any extra charges.
Asked Apr 18, 2024 4:20 AM

Help me with my Ethiopian Airlines customer service issue

Baggage Allowance

What are the baggage allowances and restrictions?

Ethiopia Air offers different baggage allowances and restrictions depending on the cabin class and the destination. For international...

Check-in Process

What is the check-in process for Ethiopia Air flights?

The check-in process for Ethiopia Air flights is simple and efficient. Passengers are advised to arrive at the airport at least two...

Booking Changes

Can I make changes to my booking?

Yes, you can make changes to your booking with Ethiopia Air. We understand that sometimes plans change, and we strive to accommodate...

Frequent Flyer Program

What is the Ethiopia Air frequent flyer program?

The Ethiopia Air frequent flyer program is called ShebaMiles. It is designed to reward and provide benefits to loyal passengers of...

In-flight Services

What are the available in-flight services and amenities?

Ethiopia Air proudly offers a range of exceptional in-flight services and amenities to ensure a comfortable and enjoyable journey for...

Payment Methods

What are the accepted forms of payment for booking flights?

Ethiopia Air accepts various forms of payment for booking flights. Customers can make payments using major credit cards such as Visa,...

Visa Requirements

Do I need a visa to travel to Ethiopia with Ethiopia Air?

Yes, in most cases, a visa is required to travel to Ethiopia with Ethiopia Air. All foreign nationals, except citizens from visa-exempt...

Travel Requirements

Are there any specific travel requirements for passengers with disabilities?

Yes, Ethiopia Air ensures inclusive travel for passengers with disabilities. We are committed to providing a comfortable and safe journey...

Seat Upgrades

What are the options for upgrading my seat or cabin class?

Ethiopian Air offers various options for passengers looking to upgrade their seat or cabin class. Travelers can upgrade their seats...

Special Meals

Can I request a special meal on board?

Yes, passengers flying with Ethiopia Air can request special meals to accommodate specific dietary requirements or preferences. The...
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