How Do I Schedule an Appraisal with Esurance?

When you schedule your appraisal with Esurance, you can relax knowing it will be carried out by prescreened top-quality specialists. All work is covered by a guarantee that lasts as long as you own or lease. You can schedule an appraisal quickly and easily with Esurance online or even submit pictures without bringing in your vehicle if the damages are not severe.

It can be confusing to understand an insurance policy, but Esurance makes scheduling an appraisal easy and simple. Esurance uses its E-star repair network to carry out its appraisals and they can be booked in several ways. Outlined below is the process you can follow to book an appraisal with the E-star repair network.

Scheduling An Appraisal With Esurance

By choosing E-star to handle your repairs, you can rest assured that you will receive top-quality work. All repairs carried out are guaranteed for as long as you own your vehicle, giving you the peace of mind that if anything goes wrong you will be covered.

Through The Online Portal (Website or App)

  1. To book the appraisal, you need to create a claim by logging into your online profile through the website or app on your device and clicking the file claim button.
  2. You will need to provide all of the necessary details about your vehicle and what you need to be appraised. Then, when prompted, use the search tool to find your preferred E-star repair shop or
  3. You can choose to be contacted by a friendly representative who will help you locate the closest facility in the e-star network
  4. The auto body shop you choose will receive an automated request to contact you in order to arrange a convenient time for the appraisal.
  5. Once the appraisal has been completed they will be sent directly to Esurance so you don't need to worry about a thing

Photo Claims

You can also choose to handle the repairs yourself if you like. With a photo claim, you simply submit the pictures and Esurance will take it from there.

  1. The first step is to open the Esurance mobile app and tap on the menu icon and tap on the claims button
  2. You will land on the claims overview page where you need to select the Appraisal Centre
  3. Select the get started button.
  4. You will be requested to take pictures of the damaged areas and submit them
  5. The next step will be to enter the VIN number and other specific details about the vehicle
  6. Once all the information has been completed you can click on the submit now and complete buttons
  7. Within one business day, you will hear from your claims rep to receive an estimate for repairs or schedule an in-person inspection

Remember, if you ever get stuck you can always contact a friendly support consultant at E-surance who will assist you with the appraisal process regardless of which one you choose to use.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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