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Electronic Arts Customer FAQ

Top Answers & How-to Guides

What is Electronic Arts's Phone Number?

The question we are asked most often is about how to talk to Electronic Arts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Electronic Arts Password?

Changing your EA password can be done in a couple of different ways, and it is recommended to do so regularly. If you forget the answer...

How Do I Merge Two Electronic Arts Original Accounts?

Merging two Electric arts accounts is a risky process as you will lose game data, personas, and items that you've collected or purchased...
Ask any question you have about Electronic Arts customer service, get an answer now.

Recent Electronic Arts Customer Questions

Can't access my account to cancel subscription

We're sorry to hear you're having trouble accessing your account. Here are a few steps to follow: 1. Make sure you're entering the correct account information. If you've forgotten your password, use the 'Forgot password' option. 2. Clear your browser cache and cookies, then try logging in again. 3. If you're still unable to access your account, try another device or browser. If the issue persists after trying these steps, you will need to contact EA's customer support directly. They can help you recover access to your account and handle necessary changes to your subscription status.
Asked Mar 30, 2024 2:38 PM

I get a QR code every time I try to start the game and cannot connect to the servers

It seems like you're having trouble with an EA game due to a recurring QR code and connection issues. There could be a few reasons for this. Firstly, ensure you have a stable internet connection. You may need to restart your router or connect to a stronger Wi-Fi signal. If the issue persists, try reinstalling the game or updating it to the latest version, as this could fix any bugs causing the issue. Make sure your device meets the minimum requirements to run the game smoothly too. If none of these steps work, there may be server maintenance or issues on EA's end that are beyond your control. Please wait a while and retry later.
Asked Mar 29, 2024 8:26 PM

I am not receiving Verification email

We're sorry to hear you're having trouble receiving your verification email from Electronic Arts. First, please check your spam or junk folder as sometimes these emails can be misdirected there. If you are using an email filter, make sure you have added 'EA.com' to your safe senders list. If you still can't see the email, it's possible there might be a delay due to high traffic. Wait for a couple of hours and then try again. If you've done all these, and you're still not receiving the email, your email provider might be blocking the emails from EA, which is something you might want to check with them.
Asked Mar 20, 2024 7:44 PM

I deleted the original email linked to my EA account

If you deleted the original email associated with your EA account, you will not be able to access it the usual way. In this case, you should create a new email account then reach out to EA Support for assistance. They can help update the email tied to your EA account. Be prepared to provide some information to verify your identity and show ownership of the account, such as your EA account ID, date of creation or any recent transactions. It's also crucial to enable the extra layers of security, like login verification, to protect your EA account from possible unauthorized access. We suggest doing so once your email is updated.
Asked Mar 20, 2024 6:25 PM

It has been several days and I still have not received my FC points.

We're sorry to hear that you're experiencing issues with receiving your FC points. There can be several reasons for this, such as a delay in the server's response time or a technical bug. It's important to ensure that your game is up-to-date and that you've logged in correctly. If the issue persists, it might be worth trying to log out and then logging back in. Please remember to always play the game through a legal copy and a secure, stable internet connection to avoid losing any game progress or in-game purchases. If following these suggestions doesn't resolve the issue, we recommend reaching out directly to the Electronic Arts support team for further assistance.
Asked Mar 15, 2024 3:31 PM

Help me with my Electronic Arts customer service issue

Account Management

How Do I Reset My Electronic Arts Password?

Changing your EA password can be done in a couple of different ways, and it is recommended to do so regularly. If you forget the answer...

How Do I Merge Two Electronic Arts Original Accounts?

Merging two Electric arts accounts is a risky process as you will lose game data, personas, and items that you've collected or purchased...

What Do I Do If I Can't Receive the Password Reset Code from Electronic Arts (Ea)

You should always use a strong and easy to remember password. Unfortunately, that is not always possible, if you forgot your Electronics...

Billing and Charges

How Do I Dispute a Charge with Electronic Arts?

Electronic Arts is a reputable video game publisher, but charge disputes can still occur. To effectively dispute a charge with EA,...

What is Electronic Arts' refund policy?

Electronic Arts' refund policy allows customers to request a refund for digital purchases made through their platforms under certain...

Technical Support

How Do I Report an in Game Problem to Electronic Arts?

However, Electronic Arts understand that its games aren't perfect, and has set up avenues for customers to report game problems. Keep...

How Do I Get Technical Support from Electronic Arts?

However, the games do face some technical issues, most of them easy to solve while others require technical assistance for a solution....

System Requirements

What are the system requirements for playing Electronic Arts games?

The system requirements for playing Electronic Arts games may vary for each title. Generally, a compatible operating system, such as...

Offline Gaming

Can I play Electronic Arts games offline?

Yes, you can play Electronic Arts games offline. Many of our games offer offline modes or single-player campaigns that do not require...

Compatibility

Are Electronic Arts games compatible with virtual reality devices?

Yes, Electronic Arts (EA) offers a range of games that are compatible with virtual reality (VR) devices. With the growing popularity...

Can I play Electronic Arts games on multiple devices with the same account?

Yes, you can play Electronic Arts games on multiple devices using the same account. With our EA Account system, you can login to your...
We look to the Electronic Arts issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Electronic Arts issues reported to GetHuman
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