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Ecotricity Customer FAQ

Top Answers & How-to Guides

What is Ecotricity's Phone Number?

The question we are asked most often is about how to talk to Ecotricity customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if there is a power outage in my area?

If there is a power outage in your area, Ecotricity has a contingency plan in place to minimize disruption. The first step is to contact...
Ask any question you have about Ecotricity customer service, get an answer now.

Company Overview

What is Ecotricity?

Ecotricity is a renowned renewable energy company based in the UK. As the world's first green electricity supplier, Ecotricity generates...

Renewable Energy

What types of renewable energy does Ecotricity offer?

Ecotricity offers a range of renewable energy options. They primarily generate electricity from wind power, harnessing the natural...

Electricity Generation

How does Ecotricity generate electricity?

Ecotricity generates electricity through renewable sources, primarily wind and sun. They have a network of wind turbines located across...

Switching Suppliers

Can I switch to Ecotricity if I am currently with another energy supplier?

Yes, you can easily switch to Ecotricity even if you are currently with another energy supplier. Switching to Ecotricity is a hassle-free...

Benefits of Switching

What are the benefits of switching to Ecotricity?

Switching to Ecotricity offers several compelling benefits. Firstly, by choosing Ecotricity as your energy supplier, you actively support Secondly, by switching to Ecotricity, you join a community committed to green living. Ecotricity customers gain access to exclusive discounts and rewards on sustainable products and services, encouraging eco-conscious choices. Additionally, Ecotricity supports the development of electric vehicle infrastructure, offering customers discounts on EV charging and even options for green gas, helping further reduce carbon emissions. Lastly, Ecotricity provides outstanding customer service, ensuring a smooth transition, hassle-free billing, and ongoing support. By switching to Ecotricity, you not only contribute to environmental preservation but also enjoy numerous benefits, discounts, and reliability as a conscious consumer....

Payment Options

What are the payment options available with Ecotricity?

At Ecotricity, we offer multiple payment options to make managing your energy bills convenient and hassle-free. Customers can choose...

Smart Meter

Does Ecotricity offer a smart meter installation service?

Yes, Ecotricity offers a smart meter installation service to its customers. Smart meters are the next generation of energy meters that...

Carbon Emissions Policy

What is Ecotricity's policy on carbon emissions?

Ecotricity's policy on carbon emissions is to minimize and ultimately eliminate them. As the world's first green energy company, Ecotricity...

Discounts and Incentives

Does Ecotricity offer any discounts or incentives?

Yes, Ecotricity offers several discounts and incentives to its customers. Firstly, they offer a discount of up to 100% on all energy...

Power Outage

What happens if there is a power outage in my area?

If there is a power outage in your area, Ecotricity has a contingency plan in place to minimize disruption. The first step is to contact...

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