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EL Al Airlines Customer FAQ

Top Answers & How-to Guides

What is EL Al Airlines's Phone Number?

The question we are asked most often is about how to talk to EL Al Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need a visa to travel to my destination with EL AL Airlines?

It depends on the destination you are traveling to with EL AL Airlines. Each country has its own visa requirements, and it is essential...
Ask any question you have about EL Al Airlines customer service, get an answer now.

Recent EL Al Airlines Customer Questions

problems logging into Matmid program

We're sorry to hear you're having issues logging into the Matmid program. Ensure you are using the correct username and password. If you don’t remember your login details, you can click on the 'Forgot Password' or 'Forgot Username' link on the login page and follow the steps to recover your information. If after trying these you are still unable to access your account, it's possible that there may be a temporary technical issue. In this case, you should try again later. Remember, your Matmid program account is key to unlocking the benefits and rewards of flying with EL Al Airlines.
Asked May 13, 2024 7:15 AM

Can I get a refund due to ongoing war?

Yes, EL Al Airlines offers refunds for canceled flights, delays, or extraordinary circumstances such as war. However, the terms and conditions may vary depending on the type of ticket purchased and other factors. For the most accurate information, refer to EL Al Airlines' refund policy or the conditions of your ticket. We recommend contacting our customer service department directly for personalized assistance. Please bear in mind these circumstances are guided by the airline's policy, which adheres to local and international regulations.
Asked May 7, 2024 11:57 PM

Is it possible to fly unaccompanied from 16 years old?

Yes, it is possible for someone who is 16 years old to fly unaccompanied on EL Al Airlines. EL Al treats passengers aged 16 and over as adults, allowing them to fly without a chaperone. Please ensure all relevant travel documents are properly prepared before the travel date. It's also important to check local regulations on minors traveling alone as requirements can differ based on the destination.
Asked Mar 31, 2024 3:58 PM

monetary refund for voucher flight johannesburg - telaviv

If you have a flight voucher for a Johannesburg - Tel Aviv flight with EL Al Airlines and wish to get a monetary refund, it would typically depend on the policy applied at the time of your ticket purchase. Some vouchers may be non-refundable, or may only be refunded under specific circumstances. The terms and conditions of your specific voucher should provide you with more information. If your ticket was refunded due to a cancellation by the airline itself, you should be entitled to a full cash refund under most circumstances. Please check your voucher's terms and conditions for specific details.
Asked Mar 11, 2024 10:39 AM

How do I get reimbursed for a cancelled flight

If your EL Al Airlines flight was cancelled and you'd like to get reimbursed, you need to fill out the refund request form available on the EL Al Airlines website. The airline will process your request and your refund will be issued to your original mode of payment. Keep in mind that it may take a while for the refund to reflect on your account due to processing times. The amount refunded is generally the value of the ticket at the time of purchase, but it can vary depending on the circumstances surrounding the cancellation. Make sure to provide as much information as possible for a smoother process.
Asked Mar 4, 2024 9:57 AM

Help me with my EL Al Airlines customer service issue

Baggage Allowance

What is the baggage allowance for my flight?

The baggage allowance for your flight with EL Al Airlines depends on the specific fare you have booked and the route you are traveling....

Seat Selection

Can I select my seat in advance?

Yes, you can select your seat in advance when you book a flight with El Al Airlines. The airline offers the option to choose your seat...

In-flight Entertainment

What are the in-flight entertainment options?

EL Al Airlines offers a wide range of in-flight entertainment options to ensure a pleasant and enjoyable journey. Passengers can choose...

Wi-Fi Availability

Is Wi-Fi available on board?

Yes, Wi-Fi is available on board EL AL Airlines flights. Passengers can stay connected and enjoy high-speed internet throughout their...

Meal Inclusion

Are meals included in the ticket price?

Yes, meals are included in the ticket price for all passengers on EL AL Airlines. We make sure to provide a complimentary meal service...

Pets on Board

Can I bring my pet on board?

EL AL Airlines welcomes pets on board. Pet transportation can be arranged for both domestic and international flights, subject to certain...

Check-in Options

What are the check-in options for my flight?

EL Al Airlines offers several convenient check-in options for passengers. Firstly, travelers can check-in online through the airline's...

Booking Changes

Can I make changes to my booking?

Yes, you can make changes to your booking with EL Al Airlines. We understand that plans change, and we want to provide flexibility...

Frequent Flyer Program

What is EL AL's frequent flyer program?

EL AL's frequent flyer program, known as Matmid, offers valuable rewards and exclusive benefits to loyal travelers. Enrollment is free,...

Payment Methods

What are the accepted forms of payment for flight bookings?

EL Al Airlines accepts several forms of payment for flight bookings. Customers can make payments using major credit cards such as Visa,...

Visa Requirements

Do I need a visa to travel to my destination with EL AL Airlines?

It depends on the destination you are traveling to with EL AL Airlines. Each country has its own visa requirements, and it is essential...
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EL Al Airlines issues reported to GetHuman
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