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EDF Energy Customer FAQ

Top Answers & How-to Guides

What is EDF Energy's Phone Number?

The question we are asked most often is about how to talk to EDF Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I manage my EDF Energy account through a mobile app?

Yes, you can manage your EDF Energy account through our mobile app. Our user-friendly app allows you to conveniently access and control...

Can I switch to EDF Energy if I have a prepayment meter?

Yes, you can switch to EDF Energy even if you have a prepayment meter. EDF Energy offers a prepayment tariff called EDF Energy Prepay....
Ask any question you have about EDF Energy customer service, get an answer now.

Recent EDF Energy Customer Questions

how to find my account number if I don't have a printed bill?

You can find your EDF Energy account number by logging into your online account on the EDF Energy website. Once logged in, your account number should be displayed in your account details. Alternatively, if you have the EDF Energy app, you can also find your account number there.
Asked Sep 22, 2024 6:45 PM

How do I check my electricity usage

You can monitor and check your electricity usage by logging into your EDF Energy online account. Once logged in, select 'Energy usage' from the dashboard, where you will see a detailed breakdown of both your gas and electricity usage. Depending on your meter type, this could even be in near real-time, allowing you to better understand and manage your energy usage. Remember, your online account is updated monthly, so to track your usage more accurately, submit your meter readings regularly. If you don't already have an online account you can create one easily on the EDF Energy website.
Asked May 13, 2024 1:04 PM

Replacing fuse box at private property

As an energy supplier, EDF Energy doesn't directly handle the replacement of fuse boxes on private properties since they fall under the domain of the certified electrician. If your fuse box needs replacing, it's essential to hire a registered electrician familiar with local and national regulations. It's always advised to regularly inspect electrical installations in your property for safety. EDF Energy is responsible for the energy supply up to your meter. Everything after the meter, including the fuse box, internal wiring, and appliances, is the responsibility of the property owner. Remember, never attempt electrical work yourself unless you're properly trained and qualified.
Asked Apr 29, 2024 4:03 PM

Help me with my EDF Energy customer service issue

Billing and Payments

How Do I Set Up Direct Debit with EDF Energy?

Many things can give us peace of mind and it's important to take advantage of these when they are offered. One way is via a Direct...

How Do I Lower My EDF Energy Bills?

Managing energy consumption is always a good idea, no one likes seeing higher bills without a good reason. EDF energy-saving tips include...

How Do I Dispute a Charge with EDF Energy?

If you are still unhappy after this time, you may need to escalate your complaint further or contact a third-party company specializing...

What payment options are available for EDF Energy customers?

EDF Energy offers various convenient payment options for its customers. Firstly, direct debit is a popular choice that allows for regular...

Is it possible to view and download my EDF Energy bills online?

Yes, it is possible to view and download your EDF Energy bills online. EDF Energy provides an online platform called "MyAccount" which...

What is the average time it takes for a switch to EDF Energy to be completed?

The average time it takes for a switch to EDF Energy to be completed is approximately 21 days. However, this timeframe may vary depending...

Are there any discounts or rewards programs available for EDF Energy customers?

Yes, EDF Energy provides various discounts and rewards programs for its customers. One such program is the EDF Energy Rewards, which...

What happens if I miss a payment to EDF Energy?

If you miss a payment to EDF Energy, it is important to take immediate action. Initially, EDF Energy will send a reminder to prompt...

Switching Providers

Can I switch to EDF Energy if I have solar panels?

Yes, you can switch to EDF Energy if you have solar panels. EDF Energy is committed to supporting customers with renewable energy sources,...

Can I switch to EDF Energy if I have a prepayment meter?

Yes, you can switch to EDF Energy even if you have a prepayment meter. EDF Energy offers a prepayment tariff called EDF Energy Prepay....

Account Management

Can I manage my EDF Energy account through a mobile app?

Yes, you can manage your EDF Energy account through our mobile app. Our user-friendly app allows you to conveniently access and control...
We look to the EDF Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EDF Energy issues reported to GetHuman
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