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E-Rewards Customer FAQ

Top Answers & How-to Guides

What is E-Rewards's Phone Number?

The question we are asked most often is about how to talk to E-Rewards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I update my personal information?

To update your personal information with E-Rewards, simply log into your account and navigate to the settings or account details section....

Can I transfer my earned points to another person?

No, it is not possible to transfer earned points to another person. The points you accumulate through E-Rewards are meant to exclusively...
Ask any question you have about E-Rewards customer service, get an answer now.

Recent E-Rewards Customer Questions

I have not received the E code for award, even though they say they’ve sent it

We're sorry to hear that you haven't received your E-Rewards code. There could be several reasons for this. Firstly, please ensure you check your junk or spam email folders as it could have been mistakenly filtered there. If you still can't locate the email containing the E code, there could be an occasional delay due to high demand or system issues resulting in delayed delivery. We recommend waiting for 24 hours from the first announcement of sending the code. If after this period your code still hasn't arrived, you may need to contact E-Rewards customer service for further assistance.
Asked Apr 8, 2024 3:47 PM

Needed customer support and no one responds to Emails I have sent

We apologize for any inconvenience you've experienced. Often, delays in response could be due to high email volumes or there might be an issue with the system. We advise you to be patient, our customer service team strives to respond to all customer inquiries as promptly as possible. Additionally, make sure to check your spam folder in case the response was filtered there. It's also recommended to periodically log into your E-Rewards account to check for any updates or responses there. We appreciate your understanding.
Asked Apr 2, 2024 1:39 PM

Unable to redeem my rewards for a few months

We're sorry to hear that you're having trouble redeeming your rewards. If you're experiencing this problem, it could be due to a few reasons. It's possible that you might not have enough points accumulated to redeem the reward you want. Check the required points for each reward. Also, ensure that your account is active and in good standing as any account issues could affect redemption. Finally, your rewards may take some time to be credited to your account after completing surveys, so it's crucial to wait for this period. If these possibilities don't explain your issue, we suggest reaching out to E-Rewards customer service for further assistance.
Asked Mar 15, 2024 7:53 PM

I received an incorrect amount for my rewards redemption today. please advise.

We apologize for any inconvenience you may have experienced with your reward redemption. This could be due to a system error or a misunderstanding on the allocated points value. Please review your account details and transaction history to ensure the reward amount matches your redemption. If you still believe there's an error, it would be best to directly contact E-Rewards customer service to address your issue. They have the tools to review your issue and make the necessary adjustments.
Asked Mar 9, 2024 9:24 PM

Did not receive award I selected

We're sorry to hear you haven't received the reward you chose. There may be a few reasons for this such as delivery delays, incorrect address provided, or technical issues. To rectify this, you should reach out to E-Rewards support, provide details about the selected reward and the date of redemption. Remember, physical rewards can take a little longer due to postage times. Don't worry, the team at E-Rewards is committed to making sure you receive your rewards as soon as possible.
Asked Mar 9, 2024 3:39 PM

Help me with my E-Rewards customer service issue

Account Management

How can I update my personal information?

To update your personal information with E-Rewards, simply log into your account and navigate to the settings or account details section....

Can I transfer my earned points to another person?

No, it is not possible to transfer earned points to another person. The points you accumulate through E-Rewards are meant to exclusively...

What happens if I close my E-Rewards account?

If you choose to close your E-Rewards account, you will lose all your accumulated rewards and any associated benefits. Once the account...

Rewards

What kind of rewards can I earn with E-Rewards?

With E-Rewards, you have a wide variety of rewards to choose from. Our platform allows you to earn virtual currency, known as Opinion...

How long does it take to earn enough points for a reward?

The time required to earn enough points for a reward with E-Rewards can vary depending on your participation and the specific reward...

Redemption Process

How does the redemption process work?

The redemption process with E-Rewards is quick and easy. Once you have earned enough points, simply log into your account and browse...

Survey Participation

How often can I participate in surveys?

You can participate in surveys as often as they are available to you. The frequency of surveys depends on a variety of factors, including...

What happens if I don't qualify for a survey?

If you don't qualify for a survey, don't worry – there is no reason to be discouraged. At E-Rewards, we value your time and effort,...

Availability

Is E-Rewards available in my country?

Yes, E-Rewards is available in multiple countries worldwide. We have a strong global presence, allowing individuals from various regions...

Fees

Are there any fees associated with using E-Rewards?

No, there are no fees associated with using E-Rewards. E-Rewards is a free online opinion panel that allows members to earn rewards...
We look to the E-Rewards issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
E-Rewards issues reported to GetHuman
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