In a nutshell: Disney Movie Club members who provide their credit card information upon joining will have it used as their primary method of payment. If the member doesn't decline the Featured Title Offer by the set deadline, the product will be sent automatically and the member will be charged. Refunds are available, but not for the full amount. Members can also return other products and may be eligible for a refund. The return process requires including a note for other products, and a waiting period of 4-6 weeks for processing. Contact Disney Movie Club's Customer Support for further assistance.
Disney Movie Club members may provide their credit card information upon joining, which will be used as their primary method of payment. If the member doesn't decline the Featured Title Offer by the "respond date" set by Disney Movie Club, the product will be sent automatically and the member will be charged. You may still get a refund but not a full refund. For other products sent by Disney, the member can return them and may be eligible for a refund. Read further to learn about Disney Movie Club returns and refunds.
If you don't want to keep the Featured Title sent, you may return it to Disney Movie Club and get a refund. You will get a refund for the price of the Featured Title less the cost of processing and shipping. You will only get a full refund if you respond to the Featured Title Offer on time. Use the address attached when returning the product.
For other products purchased from Disney Movie Club, you can still return them but include an explanation as to why you're returning the product. Depending on the note, Disney may set a replacement or issue a refund.
You can return an incorrect, defective or damaged product to Disney Movie Club. Disney can replace the product or issue a refund or merchandise credit along with the paid processing fees and shipping. If you wish not to get a replacement for the defective product, make sure to return the item to Disney, so they can start processing the refund.
This step is for members who did not receive the ordered item from Disney. Use the information attached when contacting Disney.
After mailing the product to Disney, please allow 4-6 weeks for the processing of the returns or refunds. Returns for items paid by credit card are credited to the credit card account, including sales tax, shipping and processing costs, if applicable. Wait for up to 30 days for the credit to appear on your account. If you paid by check and returned the item within 120 days, you may only get a merchandise credit. Items returned after 120 days aren't eligible for a refund. If you have questions, contact Disney Movie Club's Customer Support.
Do you have other issues with your Disney Movie Club account? If you have additional questions about returns or want more information about your membership account, check the FAQ page.
Use this link: https://disneymovieclub.go.com/faq
To avoid charges from Disney Movie Club for items you don't want, make sure you process the return right away to be eligible for a refund. For the Featured Title Offer sent by Disney, it's advised to respond to the email if you don't want it or contact Disney right away. For further questions, please don't hesitate to contact Customer Support.
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