Direct Express Customer FAQ

If you did not receive your Direct Express card this month or suspect it has been stolen, it’s important to report it immediately. You can block your card to prevent unauthorized use and request a replacement card. There is a link to the most up-to-date contact information right here on this page for your convenience.

If your Direct Express card is being declined, it may be due to insufficient funds, a hold on your account, or a temporary issue with the merchant. Ensure that your card balance covers the transaction amount and verify that your account is in good standing. You can also check if there are any restrictions placed on your card. If the problem persists, there is a link to the most up-to-date contact information right here on this page to get further assistance.

If your Direct Express card is frozen and it was supposed to be unfrozen yesterday, there may be a processing delay. Please check the status of your card directly through the appropriate channels provided on this page.

To reauthorize your card, you will need to contact Direct Express using the link to the most up-to-date contact information provided on this page. They can guide you through the process of reactivating your card.

There can be several reasons why your money may not be on your Direct Express card. It could be due to delays in direct deposits, processing issues, or discrepancies in your account. We recommend checking your transaction history and confirming the payment schedule. If the issue persists, please refer to the most up-to-date contact information available on this page for assistance.