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Costco (Canada) Customer FAQ

Top Answers & How-to Guides

What is Costco (Canada)'s Phone Number?

The question we are asked most often is about how to talk to Costco (Canada) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I return an item purchased in a Costco warehouse to the online store?

No, items purchased in a Costco warehouse cannot be returned to the online store. Costco's return policy states that items purchased...
Ask any question you have about Costco (Canada) customer service, get an answer now.

Recent Costco (Canada) Customer Questions

Does Costco have a lost and found department

Yes, Costco warehouses typically have a lost and found department. You can inquire directly at the Member Services desk at your local Costco for assistance with lost items.
Asked Jul 11, 2024 10:43 PM

Does the costco store at dixie in mississauga sell car batteries

Yes, Costco stores, including the one in Mississauga on Dixie Road, typically carry a selection of car batteries. However, availability may vary based on the specific model of your car. Please visit the store or check the online store for the latest inventory. For your specific product availability, it is always wise to call the store ahead of time.
Asked Jun 5, 2024 10:20 PM

how can I change my address for Costco magazine

To change your address for Costco Connection Magazine, you'll need to log into your online account. Once you are logged in, locate the 'Account Details' section. There, you can update your address under the 'Membership Information' section. The changes you make should apply to any Costco-related mailings, including the Connection Magazine. Ensure to save your changes before you exit. Allow some time for the changes to apply for your magazine subscription, but you should start receiving the magazine at your new address in the following weeks.
Asked Jun 2, 2024 10:37 PM

With my Costco membership can I add another family member who resides on the USA to my card membership?

Yes, as a Costco member, you can add another individual to your membership whether they reside in the US or in Canada. This person is referred to as a "Household Cardholder" and they must live at the same address as the primary member. Please note, the rules and benefits may vary slightly between US and Canada, and the added member might experience some limitations if they wish to use the card in the US. It's also important that all cardholders show a valid government-issued photo ID at the time of purchase to verify their identity.
Asked Mar 13, 2024 7:09 PM

Help me with my Costco (Canada) customer service issue

Return Policy

What is the return policy at Costco?

Costco Canada has a generous return policy. They offer a satisfaction guarantee on their merchandise, allowing members to return most...

Can I return an item purchased in a Costco warehouse to the online store?

No, items purchased in a Costco warehouse cannot be returned to the online store. Costco's return policy states that items purchased...

Payment

What forms of payment does Costco accept?

Costco Canada accepts various forms of payment for purchases. Members can conveniently pay using cash, debit cards, and Mastercard...

What are the accepted methods of payment for online orders?

Costco Canada accepts various methods of payment for online orders. Customers have the option to pay using Mastercard, Visa, or Debit...

Membership

Can I shop at Costco without a membership?

No, a membership is required to shop at Costco in Canada. Costco operates on a membership-only basis for various reasons. By charging...

What are the membership fees for Costco?

The membership fees for Costco in Canada vary depending on the type of membership. For individual shoppers, the Gold Star membership...

Online Shopping

Does Costco offer online shopping?

Yes, Costco offers online shopping for its members in Canada through its website. Customers can browse and purchase a wide range of...

How long does it take to receive an online order from Costco?

Typically, the delivery time for online orders from Costco varies depending on several factors. Once an order is placed, it can take...

Departments

What are the different departments at Costco?

At Costco Canada, there are various departments catering to different needs of customers. The primary departments include groceries,...

Delivery Services

Does Costco offer delivery services?

Yes, Costco Canada offers delivery services for most items available in their warehouses. Members can conveniently browse and order...

Installation Services

Does Costco provide installation services for appliances?

Yes, Costco provides installation services for appliances. When you purchase appliances such as refrigerators, dishwashers, or laundry...
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Costco (Canada) issues reported to GetHuman
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