Cebu Pacific Airlines Customer FAQ

It’s generally important to match the name on the ticket with the passenger's identification. Since your father's suffix name is not included, it may not match his ID exactly. However, for domestic flights, discrepancies like this often do not cause issues, but it's advisable to check Cebu Pacific's specific policies regarding name discrepancies. For international flights, it's best to have the name, including the suffix, match the ID. We recommend reviewing these details to avoid potential problems at the airport.

When you rebook your flight with Cebu Pacific, you typically do not receive a refund for your previous booking. Instead, the value of your original ticket may be applied towards the new booking. However, fees may apply, and fare differences could also be charged. Be sure to review the terms and conditions relevant to your booking for specific details.

To correct a misspelled name in your ticket booking, please refer to the guidelines provided on the Cebu Pacific Airlines website. Generally, you will need to contact customer service to request the correction. Be prepared to provide your booking reference number and the correct spelling of the name. Specific policies may apply depending on the nature of the error, so it's important to check their procedures directly.

To request a refund for airfare due to a medical issue, you will need to submit a refund request through the Cebu Pacific website or mobile app. Ensure you have all necessary documentation, such as a medical certificate, to support your claim. Refunds may be subject to the airline's policies and the type of fare purchased. Please check their specific conditions regarding refunds for medical reasons.

To change the name on passenger details with Cebu Pacific Airlines, you need to visit their official website and navigate to the 'Manage Booking' section. There, you can input your booking reference and last name to access your flight details. Follow the prompts for name corrections. Please note that fees may apply depending on the type of change required. It's important to make these changes as soon as possible to avoid any issues at check-in.