Updated

CatholicMatch Customer FAQ

Top Answers & How-to Guides

How do I Contact CatholicMatch Customer Service?

The question we are asked most often is about how to talk to CatholicMatch customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My CatholicMatch Membership?

This article discusses the steps to take to cancel a membership with CatholicMatch.com. It shares the differences between canceling...

How do I update my personal information?

To update your personal information on CatholicMatch, simply log in to your account and go to the "My Profile" section. From there,...
Ask any question you have about CatholicMatch customer service, get an answer now.

Recent CatholicMatch Customer Questions

I just joined yesterday and submitted a couple pictures. Why am getting a notice that I need to submit a picture?

It may take a little while for your photos to be reviewed and approved by CatholicMatch. This is a process CatholicMatch has in place to ensure that all photos follow their guidelines and are respectful. If you've already uploaded your photos and are still seeing this message, it could be that your photos are still under review. If the message persists even after a reasonable period, consider re-uploading your photo, making sure it adheres to the guidelines given.
Asked Apr 23, 2024 3:42 PM

I tried logging in but have been locked out!

We're sorry to hear that you're encountering issues with your CatholicMatch login. This could have occurred because of several unsuccessful login attempts. Your account will automatically unlock after 20 minutes. You can try resetting your password within this time. Make sure that your internet connection is stable and you're using the correct login credentials for your account. If these steps don't work, you may be experiencing a more specific issue that needs to be addressed by the CatholicMatch Support team. Despite not having direct access to help, these steps usually solve logging-in issues.
Asked Mar 7, 2024 7:46 AM

I want to Cancel my Catholic Match subscription?

You can cancel your CatholicMatch subscription at any time, but first you have to turn off your auto-renewal in account settings. Here's how to do it: 1. Select profile photo in the top right and click on 'Account'. 2. Go to 'Subscription' tab. 3. Click 'Cancel auto-renew'. After this, you will not be billed again for your subscription. Remember, your account will remain a premium account until your subscription expires. If you want to permanently delete your account, that's different from cancelling a subscription. For that, go to 'Account' and then 'Data & Privacy' and select 'Delete My Account'. Always be sure before you do this as deletion is permanent and can't be undone.
Asked Mar 7, 2024 3:39 AM

Help me with my CatholicMatch customer service issue

Account Management

How Do I Cancel My CatholicMatch Membership?

This article discusses the steps to take to cancel a membership with CatholicMatch.com. It shares the differences between canceling...

How do I update my personal information?

To update your personal information on CatholicMatch, simply log in to your account and go to the "My Profile" section. From there,...

How do I reset my password?

To reset your password, simply go to the login page on our website and click on the "Forgot password" link. You will be prompted to...

Messaging

How do I send a message to another member?

To send a message to another member on CatholicMatch, simply go to their profile and click on the "Send a Message" button. This will...
We look to the CatholicMatch issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CatholicMatch issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated