In a nutshell: Canada Post advises clients to confirm delivery date and address before creating a service ticket for delayed items. Yellow alerts signal minor delays, while red alerts indicate suspended delivery. Track your parcel with a
Canada Post works hard to ensure all clients receive their parcels. If your items don't arrive on time, confirm the delivery date first and the mailing address. Canada Post also recommends that recipients sign up for delivery service alerts to get notifications in case of disruptions or delays. Getting a yellow alert means delays, but the staff does their best to deliver your parcel. When you receive a red alert, that means delivery is suspended. Consider contacting Canada Post for more information. Read this article for the step-by-step guide on how to contact them.
Once you've confirmed the mailing address and there are no delays or suspensions, create a service ticket to let Canada Post know your parcel is delayed.
Use this link:
https://www.canadapost-postescanada.ca/information/app/ccm/business/account?execution=e1s1
Please complete the required information, including the statement of mailing number, title of mailpiece, and number of pieces impacted.
Canada Post will review your service ticket and may reply regarding your concern.
The next step is to track your parcel. Use this link:
https://www.canadapost-postescanada.ca/track-reperage/en#/home
Canada Post tracking numbers can contain 16 or 13 digits, depending on where it comes from.
Enter your tracking number in the Tracking Numbers field and click Track.
If you were home but did not get the item and all you got was a notice card, the package may need your signature, or the sender may have requested to give you a notice card. To get your item, just visit the post office indicated on your card.
Some Canada Post items may be returned to the sender because the address doesn't exist or the item doesn't have a sufficient address. The parcel may also contain insufficient postage. If the item was returned by mistake, you can report the issue to Canada Post. Either use the service ticket, contact them by mail or phone or do it online. Go to the Contact Us page for information on contacting Canada Post regarding parcels that were returned to the sender. Do you still have issues with your mail? Please contact Customer Support today.
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