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BullGuard Customer FAQ

Top Answers & How-to Guides

How do I Contact BullGuard Customer Service?

The question we are asked most often is about how to talk to BullGuard customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What features are included in the BullGuard Antivirus?

BullGuard Antivirus offers a comprehensive suite of features designed to protect users from various online threats. At its core, BullGuard An additional key feature is the vulnerability scanner, which assesses the security of the user’s system and identifies outdated software that could be exploited. This functionality helps users keep their systems up to date and secure. BullGuard Antivirus also includes a firewall to provide an extra layer of defense against unauthorized access to the user’s device. The firewall actively monitors incoming and outgoing traffic, ensuring that only safe connections are allowed. Furthermore, BullGuard offers a range of browser protections to safeguard users while they navigate the internet. This includes protection against phishing attacks, which aim to capture sensitive information through deceptive websites. For gamers, BullGuard provides a specialized gaming mode that minimizes interruptions during gameplay while maintaining high levels of protection. This is particularly helpful for users who wish to enjoy uninterrupted gaming experiences. Overall, BullGuard Antivirus combines robust protection features with user-friendly interfaces, striving to create a comprehensive solution for both everyday users and more demanding consumers. For the most accurate and up-to-date details on features, users may wish to visit the official BullGuard website....
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Recent BullGuard Customer Questions

how do I cancel my bullguard account

To cancel your BullGuard account, you need to log into your account on the BullGuard website. From there, navigate to your subscription settings and follow the prompts to cancel your subscription. Be sure to confirm the cancellation to avoid future charges.
Asked Feb 25, 2026 10:08 AM

i wish to cancel my subscribtion, to Bullguard.

You can cancel your BullGuard subscription through the BullGuard account settings, simply by following these steps: 1. Log into your account on the BullGuard website. 2. Navigate to the "My Subscriptions" section. 3. Here you will see a list of your active subscriptions; click on the relevant one. 4. Select the 'Cancel Auto-Renewal' option. Please note that once you cancel the auto-renewal, your BullGuard services will end when your current subscription period expires.
Asked Mar 25, 2024 9:55 AM

Cancel my next year's automatic renewal

To cancel your next year's automatic renewal for BullGuard, log in to your BullGuard account. Navigate to the "Subscriptions" or "Billing" section. Here, you can locate the automatic renewal option and switch it off. Please note that cancelling automatic renewal will not end your current subscription; it will only prevent it from renewing once it expires. Be sure to review BullGuard's cancellation and refund policy should you have further changes to make on your subscription.
Asked Mar 4, 2024 1:49 PM

Help me with my BullGuard customer service issue

Product Information

What products does BullGuard offer?

BullGuard offers a range of cybersecurity products designed to protect users from various online threats. Their product lineup includes In addition to these core offerings, BullGuard provides comprehensive internet security solutions that encompass features such as a firewall, parental controls, and identity protection. These solutions are aimed at ensuring a secure online experience for families and individuals alike. Furthermore, BullGuard's gaming security is designed specifically for gamers, offering protection against threats that can disrupt online gaming experiences while optimizing system performance. For those interested in securing various types of devices, BullGuard’s products are compatible with multiple operating systems, including Windows, macOS, and mobile devices. As product offerings may be updated or changed, it is advisable to consult the current BullGuard website for the latest information on their products and features....
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What are the system requirements for BullGuard?

BullGuard offers a range of cybersecurity products, and the system requirements may vary depending on the specific product version In terms of memory, a minimum of one gigabyte (GB) of RAM is often required, with two GB or more preferred for smoother operation. Additionally, sufficient hard disk space is also necessary, often around two GB, to accommodate the installation files and any additional updates. For users of macOS, BullGuard products tend to have similar basic requirements, including a compatible version of macOS and generally the same considerations regarding processor speed, RAM, and disk space. It is always advisable to consult the official BullGuard website for the most accurate and up-to-date information regarding specific products, as system requirements may change with new software updates or releases. Visiting the current web page will provide the most reliable details....
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Does BullGuard provide protection for mobile devices?

Yes, BullGuard does offer protection for mobile devices. Their mobile security solutions are designed to safeguard smartphones and...
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What features are included in the BullGuard Antivirus?

BullGuard Antivirus offers a comprehensive suite of features designed to protect users from various online threats. At its core, BullGuard An additional key feature is the vulnerability scanner, which assesses the security of the user’s system and identifies outdated software that could be exploited. This functionality helps users keep their systems up to date and secure. BullGuard Antivirus also includes a firewall to provide an extra layer of defense against unauthorized access to the user’s device. The firewall actively monitors incoming and outgoing traffic, ensuring that only safe connections are allowed. Furthermore, BullGuard offers a range of browser protections to safeguard users while they navigate the internet. This includes protection against phishing attacks, which aim to capture sensitive information through deceptive websites. For gamers, BullGuard provides a specialized gaming mode that minimizes interruptions during gameplay while maintaining high levels of protection. This is particularly helpful for users who wish to enjoy uninterrupted gaming experiences. Overall, BullGuard Antivirus combines robust protection features with user-friendly interfaces, striving to create a comprehensive solution for both everyday users and more demanding consumers. For the most accurate and up-to-date details on features, users may wish to visit the official BullGuard website....
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Installation and Setup

How do I install BullGuard on my device?

Installing BullGuard on your device is a straightforward process, and it ensures that your system is protected against various online After you successfully download the installation file, you should locate it in your downloads folder or on your desktop, and double click on it to begin the installation process. If you are using Windows, you may receive a prompt that asks for permission to proceed. It is advisable to accept this prompt to allow the installation to continue. Following this, the installation wizard will guide you through the necessary steps. You will be asked to accept the license agreement, and in some cases, you can choose the installation type—whether to install the default settings or customize them according to your preferences. Once you have made your selections, you will click on the appropriate button to begin the installation. When the installation is complete, you will see an option to launch BullGuard. It is important to update the software and run an initial scan to ensure that your device is fully protected. For additional help or troubleshooting, it is recommended to consult the support section available on the BullGuard website, where you may find relevant installation guides or customer support resources. Remember to keep your software updated regularly to stay protected against new threats....
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How can I activate my BullGuard subscription?

To activate a BullGuard subscription, you typically need to follow a straightforward process. First, you should have your activation Once the installation is complete, open the BullGuard application on your device. You will see an option to enter your activation code, usually found in the settings or subscription section of the application. Input the code carefully to ensure it is entered correctly. After submitting the code, BullGuard will process it, and your subscription should be activated. If you encounter any problems during this process, you can visit the BullGuard website for more detailed instructions or any troubleshooting tips. The site may also contain up-to-date information regarding customer support if needed. Enjoy your enhanced security with BullGuard....
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How do I reset my BullGuard password?

To reset a password for BullGuard, users will typically follow a straightforward process designed to ensure account security. First, Upon submission, an email will usually be sent to that address containing a link to create a new password. It is important to check your inbox for this email, but do not forget to check your spam or junk folder as well, as messages can occasionally end up there. Once you receive the email, following the instructions will allow you to set a new password. If assistance is needed, it is always a good idea to refer to the support section of the BullGuard website, where detailed information may be available regarding password recovery and account management. This ensures that users have access to accurate and current guidance....
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Usage and Management

Can I use BullGuard on multiple devices?

Yes, BullGuard offers solutions that are compatible with multiple devices. They provide various products, such as their Antivirus,...
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How do I update my BullGuard software?

Updating BullGuard software is a straightforward process that helps ensure your protection is up to date against the latest threats. The BullGuard software usually checks for updates automatically, but it is always a good idea to manually check periodically, especially if you notice any performance issues or if there are significant changes in your operating system. For any specific instructions or troubleshooting, it may be helpful to consult the BullGuard website for detailed guides and support options. Please remember that keeping your software updated is essential for optimal security and performance....
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How can I check the status of my BullGuard subscription?

To check the status of a BullGuard subscription, a user can typically visit the official BullGuard website and log into their account....
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Troubleshooting

What should I do if BullGuard is not detecting a threat?

If BullGuard is not detecting a threat, there are several steps that can be taken to troubleshoot and potentially resolve the issue. Next, consider initiating a full system scan to thoroughly examine all files and programs on the device. Sometimes, quicker scans may miss certain threats. If the scan does not yield results, it may be beneficial to run a specialized malware removal tool to capture threats that BullGuard might not recognize. Additionally, reviewing the settings in the BullGuard application is wise. Ensure that all protective features, such as real-time scanning, are enabled. Users might also want to check if the suspicious file or behavior has been incorrectly flagged as safe or ignored. For further help and more specific tasks, they can refer to the support section on the BullGuard website, which often contains troubleshooting guides and additional resources....
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How do I uninstall BullGuard?

To uninstall BullGuard, you can follow a straightforward process. First, you should ensure that you are logged in to your computer On a Windows operating system, you can begin by clicking on the "Start" menu and selecting "Settings." From there, navigate to "Apps" or "Apps and Features," where you will find a list of installed programs. Locate BullGuard in the list, click on it, and select the "Uninstall" option. Follow the prompted instructions to complete the uninstallation process. For those using a Mac, you can open the "Applications" folder in Finder, locate the BullGuard application, and drag it to the Trash. After doing this, it is advisable to empty the Trash to finalize the removal. If any issues arise during the uninstallation, you may wish to refer to the official BullGuard website for additional support or tools....
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Support and Guarantees

Does BullGuard offer a money-back guarantee?

Yes, BullGuard does offer a money-back guarantee for its products. This is designed to give customers peace of mind when they purchase...
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Is there customer support available for BullGuard users?

Yes, BullGuard does provide customer support for its users. They typically offer a variety of support options to assist with any inquiries...
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How often does BullGuard update its virus definitions?

BullGuard typically updates its virus definitions regularly to provide users with the most effective protection against emerging threats....
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