How Do I File a Lost Baggage Claim with British Airways?

British Airways provides steps for passengers to file a lost luggage claim. Customers should report their luggage as lost as soon as they cant locate their luggage upon arrival. A British Airways representative will ask questions and provide options for passengers. If your luggage is found later, BA can still compensate you for any money you were forced to spend as a result of nat having your luggage, as well as compensation for essential items. You can also receive compensation for damaged luggage or items that are damaged inside of your luggage. Also, if your luggage hasn't been located within twenty-one days, you are entitled to compensation. The first step is to let a BA representative know the situation so that you can receive compensation, regardless of whether BA recovers your baggage or it remains lost.

Jul 9, 2020

No one finds it fun or exciting to lose their luggage. In fact, it can be quite stressful not to have your personal belonging's arrive at your desired destination with you. British Airways knows this and has several policies in place to help passengers deal with their lost baggage issues. Passengers have a variety of different options that are a part of the claim process for lost baggage.

The First Step

If you notice that you've arrived but your baggage hasn't, alert British Airways personnel right away. They can track your luggage and you can file a claim. There are several options you can take advantage of when it comes to your baggage. If the airline isn't able to locate your baggage right away bit hasn't declared your bags lost, you may be able to receive compensation for your baggage. If your lost baggage is located but will be delayed, you can file a delayed baggage claim and request an overnight kit. You can also receive monetary compensation for your delayed baggage while you wait for it to arrive.

Track Your Luggage

Before you report your luggage lost or stolen, you may want to track it if you can. British Airways has a luggage tracking system that passengers can use to find out where their luggage is at any given time. BA wants to make it easy for customers to take control of the situation and receive the information they need in addition to getting information form a BA representative.

Compensation for Lost Luggage

Montreal convention will compensate passengers for lost luggage. However, passengers are required to hold onto all their receipts as proof of what they've spend in absence of their luggage. Passengers can receive up to £1,300 in financial compensation for lost or delayed luggage.

Making a Formal Lost Baggage Claim

Once you've reported your luggage lost, you can take the proper steps to file a lost luggage claim. First of all, if your luggage hasn't been recovered after twenty-one days, you are entitled to compensation. However, even if your lost luggage ie eventually recovered, you can still file a claim to receive compensation for essential items. Essential items are toiletries and other self care items that you would have to replace. You can also file a claim for damage to your luggage. If your lost luggage is recovered damaged, you're also eligible for compensation. British Airways allows passengers to receive compensation even if the items inside their luggage are damage but the luggage itself isn't damaged as well.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why does GetHuman Write How-to Guides for British Airways Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like British Airways in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Lost Baggage Claim with British Airways? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

British Airways

Asked 5 years ago
Updated 4 years ago
Viewed 1,793,695 times
British Airways
How do I file a lost baggage claim with British Airways?
What do I need to do to file a lost baggage claim with British Airways?
What are my options when it comes to lost baggage with British Airways?
What steps should I take to report my baggage lost and file a claim with British Airways?
Missing baggage
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!