If you would like to change, cancel or update an order that has already been placed with Bradford Exchange, you will need to contact a customer support agent for assistance. Be sure to have your order number and the order date ready to submit to the agent as they will need this to assist you. You will also need to fill out a return form and if you already received the item, print out a return label and follow the instructions on it.
If you would like to cancel your Bradford Exchange order, but don't know-how, this article can help. It contains all the information you need to change or cancel orders with Bradford Exchange so you don't have to go searching for answers.
To remove items from an order, update delivery address details, change or cancel your order, contact a customer support agent at Bradford Exchange either by phone or by email. Click here to speak to an agent now. Before calling make sure you have the order date and your order number ready as the agent will need this information to better assist you.
You can cancel your order within 14 business days from the day after you received it. In addition, you will be required to complete and submit by email, an online cancellation form explaining your reason for canceling the order along with your order number added to the subject line. Keep in mind that once the engraver received a personalized item, it cannot be changed or canceled. Personalized items can only be returned if they are faulty.
If you already received the product you wish to return, you will be instructed to print out a mailing return label and then following the instructions provided on it. To return coins of high value, contact your account manager at the number provided.
The Bradford Exchange satisfaction guarantee was put in place to provide consumers with a full refund or replacement of returned items. With the exception of coins and personalized jewelry, if you purchased jewelry or clothing items from The Bradford Exchange, you will have 120 days to return them for a full refund or exchange. You have 14 days to return coins and any other items that are not personalized as this guarantee does not apply to personalized items. However, all items must be in the same condition they were in when you received the order and in their original packaging with everything in the package that was included. In addition, the Bradford Exchange does not allow consumers to return earrings that were already worn and detached from their protective sleeves.
When you shop online at the Bradford Exchange website, your consumer rights are completely protected. It is the store's policy to adhere to all current legislative guidelines that relate to consumer rights. Moreover, Bradford Exchange is a member of the "Direct Marketing Association"; and therefore, follows its best practices guidelines and recommendations. Your rights as a consumer are fully protected when making purchases on the site, which is why the site does not contain any lengthy TOS (Terms and Conditions). But, keep in mind that Bradford Exchange policies may not be the same as standard business practices and procedures. The company's mission is to ensure that each and every customer who makes a purchase from their store, has an enjoyable shopping experience so they will consider becoming a regular customer.
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