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Bose Customer FAQ

Top Answers & How-to Guides

What is Bose's Phone Number?

The question we are asked most often is about how to talk to Bose customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my Bose Soundlink Mini as a speakerphone?

Yes, the Bose SoundLink Mini can be used as a speakerphone. It features a built-in microphone that allows you to take calls and enjoy...
Ask any question you have about Bose customer service, get an answer now.

Recent Bose Customer Questions

Solid red light showing at system console. I did it as you advised that unplug the power source from console and back on it. But error still persisting. Please direct me how to get firmware update.

To update the firmware on your Bose system, you'll typically need to visit the Bose website, download the update to a USB drive, and then connect the USB drive to your system. Follow the instructions provided on the website for your specific model to complete the update.
Asked Jul 6, 2024 5:07 AM

Console Led indicator showing 'Solid red' Firmware error. How to correct it?

A solid red LED indicator on your Bose console typically indicates a firmware error. To correct it, try the following steps: 1. Power cycle the console by unplugging it from the power source for 30 seconds and then plugging it back in. 2. Ensure your console is connected to the internet and check for firmware updates. 3. Follow the on-screen instructions to update the firmware if an update is available. 4. If the issue persists, perform a factory reset on your console through the system settings menu. These steps should help resolve the firmware error indicated by the solid red LED.
Asked Jul 4, 2024 2:57 PM

Not connecting. Buds not connecting to phone

If your Bose buds are not connecting to your phone, we recommend the following steps: 1. Make sure your buds and phone are within the Bluetooth range (approximately 33ft or 10m). 2. Check if the buds are turned on and the battery is charged. 3. Ensure your buds are in the pairing mode. 4. On your phone, go to the Bluetooth settings and ensure it is enabled. Select Bose buds from the list of available devices. 5. If already paired but not connecting, try forgetting the device in your phone's Bluetooth settings and pair it again. 6. You can also consider resetting the buds as per the user manual. Remember, each model might have different troubleshooting steps and it’s always important to refer to the user guide.
Asked Apr 7, 2024 5:30 PM

Help me with my Bose customer service issue

Charging

What Do I Do If My Bose Soundlink Mini Does Not Charge?

Even though the Bose SoundLink Mini speaker is widely known for its impeccable sound quality despite the small size and the amount...

Can I use the Bose Soundlink Mini while it is charging?

Yes, you can use the Bose Soundlink Mini while it is charging. This portable speaker allows you to enjoy your music or other audio...

Battery Life

What is the battery life of the Bose Soundlink Mini?

The battery life of the Bose Soundlink Mini varies depending on usage and volume levels. On average, the device can last up to 10 hours...

Warranty

What is the warranty period for Bose products?

The warranty period for Bose products varies depending on the product category. Generally, Bose offers a standard limited warranty...

Water Resistance

Is the Bose Soundlink Mini waterproof or water-resistant?

The Bose Soundlink Mini is water-resistant, but not fully waterproof. It is designed to withstand light splashes and moisture exposure,...

Connectivity

Can I connect my Bose Soundlink Mini to multiple devices simultaneously?

No, the Bose Soundlink Mini cannot be connected to multiple devices simultaneously. It can only be paired with one device at a time....

What devices are compatible with the Bose Soundlink Mini?

The Bose Soundlink Mini is compatible with a wide range of devices such as smartphones, tablets, and laptops. It can effortlessly connect...

Speakerphone

Can I use my Bose Soundlink Mini as a speakerphone?

Yes, the Bose SoundLink Mini can be used as a speakerphone. It features a built-in microphone that allows you to take calls and enjoy...
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