This article describes how to make a return for an item purchased at BJ's Wholesale Club's Black Friday sale. BJ's Wholesale Club's return policy is given in detail, specifying which items are eligible for a return. Instructions are provided for making the return, both to a Club location in person and by mail.
BJ's Wholesale has a Black Friday sale annually, offering significant discounts on a selection of their popular electronic items. If you made a Black Friday purchase at BJ's but need to return it, read on to learn about BJ's return policy and procedure.
BJ's Return Policy
To be eligible for a return, the item must be in like-new condition and be accompanied by all of the accessories that it was sold with. All computer software, video games, CDs, and DVDs must be returned in their original, unopened packages.
All undamaged electronic items need to be returned within 90 days of BJ's Cyber Monday sale. If they have been damaged, they need to be returned within 90 days of the sale. If you are making the return because of a broken or defective item, the company wants you to contact BJ's technical support first to see if they can get the item fixed without you returning it.
If you purchased the item online, you must follow the procedure for online returns instead of returning to a Club location. If you placed the order online but picked it up at a Club location, you must returned the item to the location where you picked it up.
If you used a gift card, discount, or award to make your purchase then the item cannot be returned. If you made a bulk purchase consisting of 10 or more items with a total price of more than $1,000, then you cannot return them. If you purchased the item with service center only restrictions under a manufacturer's warranty then you cannot return the item.
Items eligible for return can be exchanged for a refund or for a store credit.
Making the Return
To return an eligible item to a Club location, all you need to do is bring it in to the Member Services Desk at the Club. If you made the purchase on BJs.com, you just need to log into your BJ's Club account and then start the return process online. The company will give you a return label you can print out and use to mail the item to them.
If you have any questions about the eligibility of the item you want to return, or about the return process itself, you should contact BJ's customer service department. It has email support, a help desk, Twitter support, and Facebook support.
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