American Express Serve Customer FAQ

To obtain your tax refund that was sent to an old temporary card, you will need to contact the IRS directly to inform them of the situation. They can provide guidance on redirecting your refund to your new replacement card. Make sure to have your new card information ready for when you contact them.

If you’ve lost your American Express Serve card, it’s important to verify its status. You can check if your card is still active by logging into your account online or via the mobile app. If you need further assistance, there is a link to the most up-to-date contact information right here on this page.

Your card may be getting declined for several reasons, including insufficient funds, exceeding your transaction limit, or issues with the merchant's system. It’s also possible that unusual spending patterns triggered fraud protection protocols, leading to a decline for your safety. Make sure your account is in good standing and that all your information is up to date.

To get a copy of your American Express Serve bank statement online, simply log in to your account. Once you're in, navigate to the "Statements" section where you'll find all your monthly statements. You can view, download, or print past statements directly from here. It's important to note that you need to have registered for online access to be able to view your statements. If you have not yet done so, follow the prompts on the website to register.

You can reach out to Serve Customer Service at 1-800-954-0559 in the U.S., or, if you're outside the U.S., you can contact them at 1-801-449-4019. Remember, it's always a good idea to have your American Express Serve card and account information ready before you make the call. Whether it's about general account inquiries, or specific issues related to your card, the Serve customer service team is available round the clock to assist you.