AirAsia Customer FAQ

If you purchased additional baggage and it's not showing in AirAsia's system during check-in, please check your payment confirmation email for details of the baggage purchase. Bring this confirmation with you. Sometimes, it may take time for the transaction to be reflected in the system. If the issue persists, refer to the most up-to-date contact information available on this page for assistance. They will be able to help resolve the situation.

Per correggere il nome sulla tua prenotazione, accedi alla sezione "Gestisci la mia prenotazione" sul sito di AirAsia. Da lì, puoi aggiornare i dettagli del passeggero seguendo le istruzioni fornite.

We're sorry, but as your booking wasn't made directly with AirAsia, we are unable to access your reservation details or make any changes to it. In this case, you'll need to contact the travel agency or website where you made the booking. They will have access to your details and should be able to help you change the date of your flight. Please make sure to check their specific terms and conditions, as they may have different rules and fees for changes.

AirAsia accepts a wide variety of payment methods for your convenience, including Mastercard and Visa. If you are having trouble using your Mastercard or Visa to purchase a booking, it may be due to a temporary system issue or an issue with your card. Please ensure that your card is active, has sufficient funds, and that you are entering the correct card details. If the issue persists, we recommend trying a different payment method or contacting your bank for further assistance.

We're sorry for the confusion, but we are unable to provide the contact number of any AirAsia offices. For the most up-to-date contact information, there is a link right here on this page that you are viewing. This will ensure that you get in touch with the correct representative who can best assist you.