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Air Europa Customer FAQ

Top Answers & How-to Guides

What is Air Europa's Phone Number?

The question we are asked most often is about how to talk to Air Europa customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the requirements for traveling with an infant on Air Europa?

When traveling with an infant on Air Europa, there are certain requirements to ensure a safe and comfortable journey. Infants aged...
Ask any question you have about Air Europa customer service, get an answer now.

Recent Air Europa Customer Questions

I am traveling to Madrid at the end of June. I would like to know what is the price to upgrade to comfort seats

The price of upgrading to comfort seats on Air Europa can vary based on factors like flight duration and the route you're traveling. Unfortunately, we can't provide an exact cost for an upgrade as it also depends on seat availability at the time of your request. We advise you to request seat upgrades while booking your flight or you may also do so at the check-in counter subject to availability.
Asked Apr 7, 2024 1:57 PM

My husband and I have tickets issued with our second christian name after our surname, will this be a problem?

No, this should not be a problem. Air Europa staff understand various naming conventions and as long as your name on the ticket matches the name on your passport, regardless of the order, then there should be no issues. However, it's always good to double-check the specifics of your tickets and the airline requirements before your flight. It's recommended to ensure that all your travel documents are aligned in terms of names, spelling, and format to avoid any potential complications.
Asked Mar 15, 2024 6:07 AM

Help me with my Air Europa customer service issue

Baggage Policy

What is Air Europa's baggage policy?

Air Europa's baggage policy allows passengers to bring both carry-on and checked baggage. For carry-on luggage, passengers are allowed...

Booking Changes

Can I cancel or change my flight booking?

Yes, you can cancel or change your flight booking with Air Europa. The airline allows passengers to make modifications to their bookings,...

Check-in Process

What is the check-in process for Air Europa flights?

The check-in process for Air Europa flights is simple and convenient. Passengers have the option to check-in online or at the airport....

Payment Options

What are the accepted forms of payment for booking a flight?

Air Europa accepts several forms of payment to book a flight. Customers can conveniently pay using major credit cards, including Visa,...

Visa Requirements

Do I need a visa to travel with Air Europa?

No, you do not need a visa to travel with Air Europa if you hold a passport from a country that has an agreement with the European...

Onboard Services

What are the onboard services and amenities provided by Air Europa?

Air Europa is dedicated to providing passengers with a comfortable and enjoyable travel experience. Onboard, passengers can benefit...

Pet Policy

Are pets allowed on Air Europa flights?

Yes, pets are allowed on Air Europa flights. However, it is important to note that only small dogs and cats weighing less than 8 kilograms...

Special Assistance

Can I request special assistance for my flight, such as wheelchair service?

Yes, Air Europa provides special assistance for passengers who require wheelchair service or additional support during their flight....

Unaccompanied Minors

What is Air Europa's policy on children traveling alone?

Air Europa has a comprehensive policy to ensure the safety and comfort of children traveling alone. We offer the Unaccompanied Minors...

Hand Luggage

Are there any restrictions on carrying liquids or other items in my hand luggage?

Yes, there are restrictions on carrying liquids or other items in your hand luggage. The Transportation Security Administration (TSA)...

Traveling with Infant

What are the requirements for traveling with an infant on Air Europa?

When traveling with an infant on Air Europa, there are certain requirements to ensure a safe and comfortable journey. Infants aged...
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Air Europa issues reported to GetHuman
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