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Access A Ride Customer FAQ

Top Answers & How-to Guides

What is Access A Ride's Phone Number?

The question we are asked most often is about how to talk to Access A Ride customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I schedule recurring trips with Access-A-Ride?

Yes, you can schedule recurring trips with Access-A-Ride. The service allows you to book trips for regular appointments, such as medical...
Ask any question you have about Access A Ride customer service, get an answer now.
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Application Process

How Do I Apply for Access-A-Ride?

In summary, Access-A-Ride is a transportation service for people with disabilities that is available in New York. The specific areas...
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What documents do I need to submit with my Access-A-Ride application?

To submit an Access-A-Ride application, specific documents are required to validate eligibility and facilitate the application process....
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Eligibility Requirements

What are the eligibility requirements for Access-A-Ride?

To be eligible for Access-A-Ride, individuals must meet certain criteria. Firstly, one must have a documented disability, either temporary...
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Processing Time

How long does it take to process an Access-A-Ride application?

The processing time for an Access-A-Ride application may vary, but typically takes approximately 21 business days. The exact timeframe...
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Appeals Process

Can I appeal if my application for Access-A-Ride is denied?

Yes, you can appeal if your application for Access-A-Ride is denied. If you believe that the denial decision is incorrect or unfair,...
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Cost

What is the cost of using Access-A-Ride services?

The cost of using Access-A-Ride services depends on various factors. The base fare for a one-way trip is $2.75, which is the same as...
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Companions

Can I bring a companion with me on Access-A-Ride?

Yes, you can bring a companion with you on Access-A-Ride. Access-A-Ride understands that some individuals may require assistance or...
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Service Animals

Can I bring my service animal on Access-A-Ride?

Yes, service animals are allowed on Access-A-Ride. Access-A-Ride recognizes
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Cancellation Policy

What is the cancellation policy for Access-A-Ride?

The cancellation policy for Access-A-Ride allows passengers to cancel their trips up to one hour before the scheduled pick-up time...
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Luggage Restrictions

Are there any restrictions on the luggage I can bring on Access-A-Ride?

Yes, there are restrictions on the luggage that can be brought on Access-A-Ride. Passengers are limited to two pieces of luggage that...
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Scheduling Trips

Can I schedule recurring trips with Access-A-Ride?

Yes, you can schedule recurring trips with Access-A-Ride. The service allows you to book trips for regular appointments, such as medical...
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Help me with my Access A Ride customer service issue

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