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AXS Tickets Customer FAQ

Top Answers & How-to Guides

How do I Contact AXS Tickets Customer Service?

The question we are asked most often is about how to talk to AXS Tickets customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What if I forgot my password for AXS Tickets?

If you have forgotten your password for AXS Tickets, fret not! We have made it really simple for you to regain access to your account....

What if I forgot my password for AXS Tickets?

If you have forgotten your password for AXS Tickets, fret not! We have made it really simple for you to regain access to your account....
Ask any question you have about AXS Tickets customer service, get an answer now.

Recent AXS Tickets Customer Questions

Get a refund on insured tickets

If you've purchased ticket insurance and need a refund, you'll need to reach out to the insurance provider directly. AXS doesn't handle insurance refunds because the policies are covered by a third party provider. To request a refund, locate the provider's contact information on your insurance policy and follow their process. Please remember to have your policy details and ticket information ready when you reach out to them. However, please note that refunds are subject to the terms and conditions of your insurance policy.
Asked Jun 14, 2024 5:44 PM

Purchased tickets under the wrong email

If you accidentally purchased tickets using the wrong email address, you should be able to correct this issue. Please log into your AXS account and check your account settings. There, you should be able to change the email address associated with your account. However, if the tickets have already been sent to the wrong email, we advise reaching out directly to the AXS customer support to address the situation. There is a link to the most up-to-date contact information right here on this page. Please remember that ticket purchases are non-transferrable and any changes must be done by the original ticket purchaser.
Asked Jun 13, 2024 1:34 AM

I need help with a PayPal payment

Sure, we can help with that. AXS accepts PayPal payments for ticket purchases. When checking out, select PayPal as your payment method. You'll be redirected to PayPal's website, where you'll need to log in to your account. Once logged in, you'll confirm your payment details and complete the transaction. If you're experiencing difficulties, check if your PayPal account has sufficient funds or if it is linked to an active card or bank account. Please note we cannot help if your PayPal account is suspended or limited, and you may need to contact PayPal directly in that case.
Asked Apr 30, 2024 10:33 AM

How do I get the money for a ticket I just sold?

When you sell a ticket through AXS, the payment is typically processed 5-8 business days after the event has taken place. This delay is to ensure that all transactions linked to that event are confirmed and finalized. The payment is sent to the seller via the method they selected when listing the ticket for sale. Make sure your payment details are up to date to avoid any delays. Keep in mind that in some cases, it may take longer for your bank to post the funds to your account.
Asked Apr 22, 2024 4:22 PM

Can't add uk bank account as have no idea what to put in for 'building society account'

A 'building society account' is a British term referring to an account held with a building society, a type of financial institution common in the United Kingdom. If you're trying to add a UK bank account on AXS Tickets, and you don't have a building society account, you don't need to fill in those fields. Just complete the information related to your regular bank, such as the sort code and account number. Should the system require some information in those fields as a necessity, it would be best to reach out directly to your bank for guidance.
Asked Apr 11, 2024 1:16 PM

Help me with my AXS Tickets customer service issue

Ticket Management

How Do I Find My Tickets on AXS Tickets?

If you need help with finding your AXS ticket, you may need to contact the support team for help by following these helpful tips.

Can I sell my AXS Tickets to someone else?

Yes, you can sell your AXS Tickets to someone else. AXS provides a safe and secure platform for ticket transfers. To sell your tickets,...

Refunds and Transfers

Can I transfer my AXS Tickets to someone else?

Yes, you can transfer your AXS Tickets to someone else. AXS has made it convenient for ticket holders to transfer their tickets through...

Are AXS Tickets refundable?

No, AXS Tickets are typically non-refundable. Once a ticket purchase is made, it is considered final and cannot be refunded. However,...

Payment Options

What forms of payment does AXS Tickets accept?

AXS Tickets accepts a variety of payment methods to ensure a seamless and convenient purchasing experience. We accept all major credit...

Mobile Entry

Can I use my mobile phone to enter an event with AXS Tickets?

Yes, you can use your mobile phone to enter an event with AXS Tickets. AXS Tickets offers a convenient mobile ticketing option to make...

Account Access

What if I forgot my password for AXS Tickets?

If you have forgotten your password for AXS Tickets, fret not! We have made it really simple for you to regain access to your account....
We look to the AXS Tickets issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AXS Tickets issues reported to GetHuman
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