How Do I Switch My AT&T Account to Be Paperless?

In a nutshell: Switching to paperless billing with AT&T is a simple process that can be done through your online account. After logging in, navigate to the "Setup" option and select "Paperless Billing." Choose which accounts you want to switch and click "Enable Paperless Billing." Verify your email address and update your billing preferences. Confirm your changes and enjoy the benefits of paperless billing, such as quick payments and reduced carbon emissions.

Nov 22, 2023

Introduction

Many individuals and businesses today opt for paperless billing to reduce clutter, save time, and contribute to a more sustainable environment. It reduces clutter by eliminating filing systems, envelopes, and physical paper bills. Switching an AT&T account to paperless billing is a quick and straightforward process. Here are the steps to make this transition seamlessly.

Log In to Your AT&T Account

Before accessing AT&T services, you must log in to your online account on the company’s platform. This is possible on a mobile device or a computer with internet access. Visit the AT&T website and log in to your account using your preferred browser. Wait for the account dashboard to load fully before moving to the next step.

Go to Setup

Logging in to your account lets you get a glimpse of the various features that AT&T offers. Your AT&T account dashboard provides options at the top of the page that you can use to access your bills and reports as well as an overview of your account. Locate the “Setup” option and click it to continue to the next step.

Select “Paperless Billing”

Selecting this option opens a new page listing all the account numbers in your AT&T account. It contains the account numbers, the paperless status, and a brief description of each account.

Enable Paperless Billing

If you have many accounts under your AT&T username, select the specific ones you want to switch to paperless billing. Click on the boxes on the left of the account numbers to select the accounts you’re interested in. After selecting the accounts, double-check the details to ensure they're the ones you intended to switch to paperless billing. After ensuring everything is in order, click the “Enable Paperless Billing” at the top of the page.

When enabling paperless billing, you may need to provide additional information. Follow the on-screen prompts and ensure you fill in accurate information.

Verify Your Email Address

Enabling paperless billing is similar to a sign-up process, and AT&T sends a verification code to complete the activation. Open your email and look for the AT&T correspondence. If you can’t find the email in your primary inbox, explore the spam or junk folders, as it may end up there due to incorrect filtration. Once you locate it, open it and follow the instructions to complete the verification process.

Update Your Billing Preferences

Next, return to the setup section in your account and select the paperless billing option. Navigate the billing settings and review the information displayed, which includes the email address for receiving your electronic bills and notification preferences. Make any necessary changes and selections that you need to.

Save and Confirm Your Changes

After updating your billing preferences, click the “save” button. Before exiting the page, double-check that all the information is accurate and reflects your desired paperless billing settings. If you encounter problems during the process, contact AT&T’s customer support team.

Conclusion

Opting for paperless billing eliminates the hassle of waiting for mail deliveries and allows quick and efficient bill payments. You can also conveniently access and view your bill online. By providing the paperless option to clients, AT&T contributes to a sustainable future by reducing carbon emissions.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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