If you cancelled your ABCMouse account but are still being charged, if you were simply overcharged by ABCMouse, you are entitled to a refund. Use this guide to make sure you get your money back as quickly as possible.
ABCmouse.com is an online site that helps kids between the ages of 2 and 8 with learning tools. The site is a subscription only service where parents, teachers, caregivers and the kids themselves can log in to and get access to early learning services and products. The site is mostly tailored for children in kindergarten and preschool. They also do have a mobile app that is just as interactive and easy to use as the website.
ABCmouse.com offers a yearly subscription service of $45 a year or $3.75 a month. You may decide to cancel your subscription because you no longer find value in it or your kids have outgrown the site.
You can also request a refund if you buy the subscription but problems on the site cause you to rethink its validity. You can also ask for a refund if ABCmouse.com overcharged you for a product, an annual or a monthly subscription.
A refund could also be requested in case you bought one of the children educational tools from the site and it was unsatisfactory. The product could also be delivered in a damaged state. Regardless, you will want to get your money back or at least recoup as much of the amount as possible.
Refund terms
Unfortunately, all purchases are considered final on ABCmouse.com. It does not matter whether you made a purchase and cancelled it on the same day.
According to the ABCmouse.com online store user agreement, if ABCmouse.com sends you an item that is different from the item in your order or outlined in your receipt, you should send their customer support an email and they will take the necessary steps to correct the order.
If ABCmouse.com agrees to refund you, you should return the damaged or defective product within 30 days of its arrival. ABCmouse.com will you send you instructions as to how to return the product. You will be responsible for all shipment costs associated with the return of the product.
To request a refund you can use any of the following avenues to contact customer support:
As stated earlier, you can send ABCmouse.com's customer support an email requesting them to refund a charge. The ABCmouse.com customer support email address is Support@ABCmouse.com. Write a descriptive email detailing the nature of the charge dispute and why you want a refund. Include all details of the charge you want refunded in the email. ABCmouse.com will then send you instructions about how to send the product back and how to receive a refund.
Website
You can contact customer support directly from ABCmouse.com and submit a request for a refund using the following process:
Phone Number
ABCmouse.com customer support does have a phone number which you can call and request a refund. Calling them on the phone is the best and fastest way to contact ABCmouse.com customer support. For that reason many customers call the line and though the line has an average hold time of 8 minutes, it can be as long as half an hour. The line is available 24 hours a day, 7 days a week so call them anytime to request a refund. You can find the ABCmouse.com customer service phone number at GetHuman.
Help Desk
ABCmouse.com has an online help desk where you can contact customer support. It takes an average of 51 hours to get a reply so be patient. The link to the help desk can be retrieved from GetHuman.
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