This Gethuman guide walks 1-800-Flowers customers through tracking their gift and explains some benefits of creating an account, including being able to modify your order before it ships. Customers can also use the order number and recipient's zip code to track their order. Additionally, orders shipped by a local florist or USPS won't have tracking information, but orders shipped by UPS and FedEx will.
1-800-Flowers customers can purchase gifts with same-day delivery or schedule the delivery for a later date. While local florists and carriers work hard to make sure your gift is delivered on the requested, all gifts are back by a money back guarantee. If the recipient is not happy or the gift was delayed, damaged, or lost, contact 1-800-Flowers customer service to discuss your refund, redelivery, or exchange on your order.
If you ordered a flower arrangement or any other gift from 1-800-Flowers, also known as Flowers.com, using your account you can simply sign-in to view your order details and tracking information. If you don't have an account, you can use the order number and the recipient's zip code. You can find the order number in any one of the confirmation emails, which also provide the status of your order and shipping updates. Although if you have an account, you can also modify your order before it ships or report a problem with your order, whether it was lost or missing, or just wasn't what you expected.
Begin tracking your order by clicking My Orders option in the upper right hand corner of Flowers.com, next to the search bar. Then sign in or input your order number to track your gift.
After you finish placing your order and you see a Thank You page which will include your order confirmation number, then you should receive an order confirmation email shortly afterwards, letting you know that your order was successfully placed.
Order Confirmation: Your order has successfully been placed. If you don't see it in your inbox, try checking your spam folder. This email will include your order number. If you don't receive an order confirmation, contact customer service to make sure your order was placed. The customer service representative will ask you for the order confirmation number from the Thank You page.
Shipping Confirmation: Your gift has been shipped and tracking information is available for gifts delivered using FedEx or UPS. If your order is shipped using a local florist or another carrier service, like USPS, you'll have to wait for the delivery confirmation email.
Delivery Confirmation: You should receive this email by 8pm (in the recipient's time zone) letting you know your gift was successfully delivered.
Note: During busy holidays, including Christmas, Valentine's, and Mother's Day delivery hours are extended before 9AM and after 8PM so your gift is delivered on time.
800-Flowers gifts are either delivered by a local florist, or delivered by a reputable carrier, such as FedEx, UPS, and USPS. However, they cannot ship to international locations other than U.S. territories and Military APO/FPO addresses. Orders shipped by FedEx, UPS, or USPS cannot be delivered to funeral homes, hospitals, or rural routes. Additionally, due to state regulations, they cannot ship wine or alcohol to certain states and a signature is required at delivery if the gift includes wine.
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