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easyHotel Customer FAQ

Top Answers & How-to Guides

How do I Contact easyHotel Customer Service?

The question we are asked most often is about how to talk to easyHotel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a gym or fitness center in easyHotels?

easyHotel locations typically focus on providing essential accommodation services at affordable prices. As a result, most easyHotel...
Ask any question you have about easyHotel customer service, get an answer now.

Recent easyHotel Customer Questions

Trying to book a room in Glasgow and I get to the payment section and it’s telling me I have one in process but won’t go further

I'm sorry to hear that you're experiencing problems with our booking process. Sometimes, glitches can occur due to browser issues, so it may help to clear your browser cache and ensure it's updated to the latest version. If you've tried these steps I suggest using a different device to book, in case the issue is device-specific. It's also possible that the booking process has been temporarily interrupted due to high demand. If the issue persists, we recommend waiting a bit and then trying again. Please note that rooms are subject to availability and your room isn't reserved until the booking has been completed and confirmed.
Asked Apr 26, 2024 12:19 PM

Help me with my easyHotel customer service issue

Reservations

How do I make a reservation?

Making a reservation with easyHotel is quite straightforward and can typically be completed in just a few simple steps. First, visit After entering the necessary information, click the search button to view available rooms. The website will display a list of options based on your criteria. You can then choose the room that best fits your needs, review the details, and see the associated rates. Once you have made your selection, you will be directed to the reservation page where you will need to enter your personal and payment information. It is important to ensure that all details are accurate to avoid any issues with your booking. After submitting your reservation, you should receive a confirmation via email. If you need further assistance, checking the website for additional resources, such as FAQs or contact information, might be helpful. This process is designed to be user-friendly, making it easy for potential guests to secure their stay with ease....

What is the cancellation policy?

The cancellation policy for easyHotel typically varies depending on the booking method and the specific terms associated with the reservation It is important for guests to carefully review the details provided at the time of booking, as these terms will explicitly outline the cancellation policy applicable to their reservation. For those who have made their booking through online travel agencies or other platforms, it is advisable to check the specific cancellation terms associated with that provider, as they may differ from easyHotel's direct booking policies. Guests are encouraged to refer to the easyHotel website for the most current and detailed information regarding cancellation policies, as they may be subject to change based on different promotions or special offers. This source will also provide any pertinent contact information if further clarification is needed....

Can I modify my reservation?

Modifying a reservation with easyHotel can vary depending on the specific booking terms associated with your stay. Generally, easyHotel...

Locations and Amenities

What is easyHotel?

easyHotel is a budget hotel chain known for providing affordable and comfortable accommodations in various locations. The brand operates The chain is part of the easyGroup, which also includes other sectors like low-cost airline services. easyHotel locations are often situated in city centers or near major transport hubs, making it convenient for travelers to access local attractions and transit services. In addition to standard rooms, some easyHotel locations may offer family rooms or additional options tailored for longer stays. The company emphasizes transparency in pricing, with costs often including only the basic necessities, while optional add-ons, such as Wi-Fi and early check-in, may incur additional fees. For more specific information, including the latest developments or offers, visitors may find it beneficial to look on the current web page dedicated to easyHotel....

Where are easyHotel locations?

easyHotel operates in a variety of locations across Europe and beyond, focusing on providing budget-friendly accommodations in key...

Is breakfast included?

easyHotel generally operates on a model that offers basic accommodation options with a focus on affordability. As a result, breakfast...

What amenities are included in the room?

The amenities included in rooms at easyHotel may vary depending on the specific location and room type, but generally, easyHotels focus Rooms usually come with a television for entertainment, and many locations offer complimentary Wi-Fi access, making it convenient for guests to stay connected during their travels. Air conditioning is often included, which is especially appreciated in warmer climates. In addition to these basic amenities, easyHotels may offer options for guests to enhance their stay, such as early check-in or late check-out for an additional fee. Guests can also find that many easyHotel properties include a small desk area, ideal for those who may need to work during their visit. It is important to note that because easyHotel aims to provide affordable lodging, certain amenities typically found in more upscale hotels, such as complimentary breakfast or room service, may not be available. For the most accurate and specific information regarding the amenities provided at a particular easyHotel location, it is advisable to check the hotel's page on the easyHotel website or to review the details provided at the time of booking. This will ensure that guests know exactly what to expect during their stay....

Is there a gym or fitness center in easyHotels?

easyHotel locations typically focus on providing essential accommodation services at affordable prices. As a result, most easyHotel...

Services and Policies

Do easyHotels have parking?

The availability of parking at easyHotels can vary depending on the specific location. Some easyHotel properties provide on-site parking...

What are the check-in and check-out times?

easyHotel typically has a standard check-in time of 3:00 PM and a check-out time of 10:00 AM. However, check-in and check-out times...

Are pets allowed in easyHotels?

easyHotel policy on pets varies by location. Generally, many easyHotel properties do not permit pets, as they primarily focus on providing...

Is Wi-Fi provided?

Yes, easyHotel typically provides Wi-Fi access in its establishments. Generally, guests can expect complimentary Wi-Fi in public areas...
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