What if I receive a damaged or incorrect textbook?

If a customer receives a damaged or incorrect textbook from eCampus.com, there are specific steps to take in order to resolve the situation. First, it is important to thoroughly inspect the package and the textbook upon arrival. If the textbook is damaged, or if the incorrect textbook was sent, the customer should immediately document the issue. This includes taking clear photographs of the damage or the incorrect item, as this may be useful for communication and resolution. Next, the customer should refer to the return policy outlined on the eCampus.com website, as this provides essential information concerning the return or exchange process. Typically, eCampus.com allows customers to initiate a return or exchange request through their online account within a specified timeframe. This can generally be done by accessing the order history section and following the prompts for returns. In the case of receiving the wrong textbook, it is equally important to address this promptly in order to facilitate a quick resolution. Customers can review their options for obtaining the correct item, whether through exchange or a reorder. For any specific inquiries or additional assistance, customers are encouraged to check the current web page for relevant contact information. This ensures that any further questions can be addressed efficiently.