How Do I Close My Zipcar Account?
In a nutshell: Zipcar offers convenient car-sharing with daily and hourly rentals. If you need to cancel your account, you have three options: pause, cancel, or delete. Pausing holds your account for up to three months, while canceling stops access but retains your information for potential future reactivation. Deleting
Introduction
With both daily and hourly rental options available, Zipcar provides a rather handy car sharing service. However, if you have arranged alternate means of transportation, then the time may have come for you to cancel your Zipcar account. You have a few different options for doing so, and each of them takes only minutes.
What You'll Need
You have three options for closing your Zipcar account: pausing, canceling, and deleting. Pausing your account puts it on hold for up to three months, giving you some time to decide whether you really want to do without your Zipcar account in the long term. Canceling your account closes it down completely, and you will no longer have access to it. However, the information will still be kept by Zipcar, potentially allowing you to reactivate it at some point in the future. Deleting it will erase it from the company's records forever.After you cancel your account, you can still book rides until the end of your current billing cycle. You cannot get a refund for that time.If you have a family plan, all other members of your family on the plan will also have their accounts canceled.
Go to the Zipcar home page.
Zipcar home page
To cancel or pause your account on the app, open the app and then skip to step 3.
Click on the Sign In button in the upper right corner of the screen to sign in to your account.
Go to the "My Account" section.
If you want to delete your account instead of canceling it or pausing it, skip to step 7.
Click on your membership plan.
Click on the Cancel Membership option.
You will be given a chance to pause your membership instead of canceling it. If you choose to pause it, skip the remaining steps.
Click Cancel Membership one more time.
Go to the deletion request page.
Deletion request page
You will be given the option of canceling your account instead of deleting it.
To delete your account using the Zipcar app, skip to step 10.
Review the terms that you are shown.
Click on the "Yes, I want to permanently disable my Zipcar account" checkbox.
Click the Delete Account button.
Open the Zipcar app.
Go to My Account.
Tap on the "Privacy and legal" option.
Tap Delete Account.
Tap Delete Account again to confirm.
Review the terms that you are shown.
Tap on the "Yes, I want to permanently disable my Zipcar account" checkbox.
Tap Delete Account on last time.
Conclusion
If you need any help with pausing, canceling, or deleting your account, you can call a Zipcar customer service representative for assistance. The call center is open 24 hours a day, seven days a week.
Further questions?
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