What should I do if my shipment is delayed?

Asked 4 months ago
If a shipment is delayed, it is important to first check the most current tracking information available through the shipping updates provided by XPO Logistics. This information can often provide insights into the reason for the delay and an estimated time of arrival. It is advisable to consider the various reasons that may cause delays, such as weather conditions, supply chain disruptions, or other logistical challenges. Should the tracking information be insufficient or if there are specific concerns regarding your shipment, XPO Logistics typically offers multiple channels through which you can obtain assistance. Customers often find it helpful to explore relevant sections on the XPO Logistics website, as it may contain valuable resources and contact information for inquiries. Additionally, you may find that speaking directly with a customer service representative can provide clarity on the status of your shipment and any potential resolutions. Patience is essential during such instances, as unforeseen circumstances can impact shipping schedules.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 30, 2025

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