What is the process for filing a claim for lost or damaged shipments with XPO?

When a customer needs to file a claim for lost or damaged shipments with XPO Logistics, there is a specific process that they follow to ensure a smooth resolution. First, the claimant must gather all relevant details regarding the shipment, including the tracking number, shipment date, and any supporting documentation such as bills of lading, invoices, and photos of any damaged items. This information will help to expedite the claims process. Next, the claimant should consult the XPO Logistics website for their claims policy and specific guidelines related to filing a claim. XPO typically requires claims to be filed within a certain timeframe from the delivery date of the shipment, so it is important to act promptly. The standard timeframe for initiating a claim often ranges from 15 to 30 days, but this can vary, so it is advisable to check the most current information on their site. Once the necessary information is gathered, the customer can usually proceed to submit the claim through the designated claims submission platform provided by XPO. Some claims may also be submitted via email, depending on XPO’s current practices. All documentation should be submitted clearly and in accordance with the claims filing instructions found on their site. After the claim is submitted, XPO Logistics will review the information provided. It is important for claimants to keep records of their submissions and any correspondence with XPO. The claims department may reach out for additional information or clarification if necessary. Once the investigation is completed, XPO will communicate the outcome of the claim and any appropriate resolutions. For the most accurate and detailed information regarding the claims process, it is always best to refer directly to the current web page of XPO Logistics to understand their latest policies and procedures.