Recent X Customer Questions
My premium account expires today. I had no notice about it until I received a notice the $84 was being taken out of my checking account. I want to cancel the premium. How do I contact someone to get my money back?
There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that link to reach out and inquire about canceling your premium account and getting a refund.
Asked Dec 2, 2025 2:17 AM
Hi, I believe my account has been mistakenly suspended, and I would like assistance in resolving this issue. My username is [Iam_Kotresh]. Thank you!
There is a link to the most up-to-date contact information right here on this page you are viewing. Please use that link to reach out for assistance regarding your account suspension.
Asked Oct 16, 2025 5:28 AM
My account was mass reported and wrongfully suspended for “Abuse and Violence”. Furthermore when I make an appeal I get an automated response from X instead of a manual review of my account. How do I get manual assistance?
We understand how frustrating it can be to receive an automated response. Typically, appeals are handled through the established process, and automated responses are part of that. Unfortunately, we cannot directly intervene in the review process, but we encourage you to continue following the appeal procedures outlined in the resources available on the platform. Keep an eye on any updates regarding your account status, as there may be a chance for further review if additional context or evidence is provided.
Asked Oct 1, 2025 10:33 AM
I did the age verification with selfie, and it worked until recently. Now it’s asking me do to it again but when I’m trying to I got error message saying that it has already been done
If you're encountering an error message stating that the age verification has already been completed, it could be due to a system glitch or a temporary issue. We recommend trying to log out and log back in, or clearing your app's cache if you're using a mobile device. If the problem persists, follow the instructions provided on the screen or look for any updates regarding verification processes.
Asked Sep 15, 2025 1:05 PM
how do i update my credit card?
To update your credit card information, navigate to your account settings and look for the payment methods section. Here, you can add a new credit card or update your existing one with the new details. Be sure to save your changes to ensure your new information is recorded.
Asked Jun 5, 2025 10:07 PM
Help me with my X customer service issue
Notifications and Interaction
Privacy and Security
How do I block or unblock someone on Twitter?
To block or unblock someone on Twitter, users will need to follow a few simple steps. First, they should navigate to the profile of
If blocking, users can select the "Block" option. A confirmation prompt will appear asking if they are sure they want to block this user. Upon confirmation, the blocked user will no longer be able to follow or interact with the blocking user’s tweets.
To unblock someone, the process is similar. Navigate to the blocked user's profile, access the menu, and select "Unblock." The previously blocked person will then be able to follow and interact again.
For the most current information or assistance, users are encouraged to check the official web page related to account settings on the platform....
What are the privacy settings available on my Twitter account?
Privacy settings on a Twitter account are essential for managing who can see your activity and how your information is shared. Users
Additionally, users can adjust settings related to photo tagging. This feature allows you to choose whether people can tag you in photos. You can set it to "allow anyone" to tag you, "allow only people you follow," or "disable tagging altogether." Furthermore, users can control their location settings, including whether to attach a location to their tweets.
Twitter also provides options for controlling who can send you direct messages. You can choose to receive messages from anyone, or restrict this to only those you follow. Moreover, you can manage your blocking and muting options to prevent unwanted interactions.
To protect your account further, users are encouraged to enable two-factor authentication, which adds an extra layer of security during the login process. It is advisable to regularly review the security and privacy settings, as they can change and new features may be introduced. For the most current options and guidance, users are encouraged to check the privacy settings section within their account or visit the official X webpage for detailed information....
What should I do if I suspect that my account has been hacked?
If you suspect that your account has been hacked, it is important to take immediate action to secure it. First, you should attempt
Once you gain access to your account, it is vital to change your password right away. Choose a strong and unique password that includes a combination of letters, numbers, and special characters. Additionally, consider enabling two-factor authentication if it is available. This provides an extra layer of security by requiring a verification code in addition to your password for future logins.
While you are reviewing your account, take the time to check your profile settings. Look for any unauthorized changes, such as alterations to your email address, linked accounts, or any suspicious activity on your timeline. If you notice anything unusual, revert the changes as soon as possible.
Furthermore, it is a good practice to inform your followers or contacts about the situation, particularly if there were any suspicious messages sent from your account during the breach. It is also advisable to run a security check on any device you used to access your account to ensure it is free from malware or other security issues.
Lastly, for additional assistance or resources, you may want to visit X's official support page for up-to-date guidance regarding account security....
Troubleshooting
How do I change my Twitter username?
Changing your username on X, often referred to as Twitter, is a straightforward process that can be done through the app or website.
In the settings section, you will find the option to edit your profile. Click on that, and you will see your current username displayed. You can enter a new username in the provided field. Keep in mind that usernames must be unique and can include letters, numbers, and underscores, but no spaces or special characters. After entering your desired username, save the changes.
It is important to note that if the new username you have chosen is already in use by another user, you will need to select a different one. For more detailed instructions or if you encounter any issues, you may want to explore the help center available on the X website....