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Wotif.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Wotif.com Customer Service?

The question we are asked most often is about how to talk to Wotif.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How often are prices updated on the site?

Wotif.com strives to provide travelers with the most accurate and up-to-date pricing information. Prices on the site are typically...
Ask any question you have about Wotif.com customer service, get an answer now.

Recent Wotif.com Customer Questions

How do I add extra guest to accommodation

To add extra guests to your accommodation, you'll need to modify your booking. Log in to your Wotif account, go to your bookings, select the one you want to change, and check if the accommodation allows extra guests. Additional fees may apply depending on the property's policy.
Asked Jul 31, 2024 9:50 PM

I need to cancel please. My booking number is 72786248015464

We're sorry to hear that you need to cancel your booking. To cancel your booking on Wotif.com, you must go to the "My Bookings" page, find the booking you want to cancel, and then click the "Cancel" button. Be aware that while some bookings are fully refundable, others may incur cancellation fees, or may be non-refundable, depending on the terms and conditions of your booking. Please sure to review these terms before proceeding with your cancellation. We hope this helps, and we wish you the best in your future travel plans.
Asked Mar 26, 2024 1:03 AM

Complain. Under the same booking, we ordered 2 rooms, and cancelled the whole booking number, but they apparently, they only cancelled one room. So, we have been charged for another one without us knowing until the check in date.

We're sorry to hear that! Unfortunately, cancellations need to be processed for each room individually even under the same booking number. If you cancelled under the impression that all rooms under the booking would be cancelled, an error may have occurred. Once a cancellation is processed, it should reflect in your account and an email confirmation should be sent. Always double check your cancellation confirmation to verify if it includes all rooms. For future bookings, ensure you cancel each room individually. If you've been charged unfairly, please contact your bank as Wotif can't reverse charges without their involvement. As a preventative measure, Wotif advises its customers to independently check each cancellation.
Asked Feb 29, 2024 11:22 PM

Help me with my Wotif.com customer service issue

Booking Information

What types of bookings can I make on Wotif?

Wotif.com offers a variety of booking options to cater to different travel needs. Users can book accommodation, including hotels, apartments,...

Can I book accommodations without a credit card?

Wotif.com typically requires a credit card to secure accommodations when booking through their platform. This is standard practice It is recommended to review the payment options presented during the booking process on Wotif.com, as specifics can change. Some listings might indicate whether they accept different forms of payment or allow for payment upon arrival, offering more flexibility. Always check the terms and conditions provided for each property before finalizing a reservation, as this will clarify any requirements concerning payment methods. For the most accurate and up-to-date information on accommodations and their payment policies, visiting the official Wotif website directly would be advisable....

Is it possible to book package deals on Wotif?

Yes, Wotif.com does offer package deals that allow customers to book accommodations alongside flights, car rentals, and activities....

Changes and Cancellations

How do I change or cancel my booking?

When it comes to changing or canceling a booking made through Wotif.com, the process typically depends on the terms and conditions Once you have accessed your booking, you should see options for both changing and canceling your reservations, along with any applicable fees or policies that might be associated with those actions. It is important to carefully review these details, as cancellation policies may vary depending on the type of accommodation and the booking conditions you agreed to at the time of purchase. In some cases, you may also be able to reach out to the accommodation provider directly for assistance with your booking changes or cancellations. Overall, for the most accurate information regarding your specific situation, it is advisable to consult the relevant section on the Wotif.com website....

Are there any fees for changing or cancelling a booking?

When it comes to changing or cancelling a booking made through Wotif.com, it is important to understand that the fees can vary based Generally, if a booking is made with a flexible rate, there may be no fees for making changes or cancelling a reservation. However, if the booking is made with a non-refundable rate, it is likely that fees will apply, or the booking may not be eligible for any refund at all. To find the most accurate and relevant information about a particular booking, it is advisable to review the terms and conditions at the time of booking or check the details on the Wotif.com website. It is important to read the fine print associated with the specific accommodation you are considering, as these policies can vary widely. For further details, visiting the current web page may provide additional insights....

What is Wotif's refund policy?

Wotif.com has a refund policy that varies depending on the type of booking made and the specific terms associated with that booking. For fully flexible bookings, customers may be able to cancel up to a certain time before the arrival date for a full refund. On the other hand, non-refundable bookings typically do not allow changes or cancellations, meaning customers would not receive a refund should they choose to cancel. It is always advisable for customers to carefully review the specific cancellation and refund policies associated with each booking, as these can differ by property or service. For additional details or specific inquiries, the current web page may provide relevant contact information or further guidance regarding any individual circumstances related to refunds....

Travel Deals and Loyalty

Is there a loyalty program available?

Wotif.com does not have a traditional loyalty program like some other travel booking platforms. However, they do offer a rewards program...

How can I find the best deals on Wotif?

Finding the best deals on Wotif can be an enjoyable and straightforward process. One of the first steps is to utilize the search feature Wotif often features special promotions and discounts, so it is beneficial to keep an eye on the homepage and the "Deals" section for any ongoing offers. Additionally, users may choose to sign up for newsletters or notification alerts which can provide exclusive access to limited-time deals and seasonal sales. When searching for accommodation or travel packages, it is worthwhile to use the filter options available. These allow users to narrow down their choices based on price, star rating, or amenities, ensuring that they can find a deal that not only fits their budget but also meets their specific desires. Lastly, some travelers may find it advantageous to compare prices across multiple listings and to consider booking properties during off-peak seasons, as this can often lead to significant savings. For more details about current offers and prices, users can always refer to the Wotif website....

Hotel Information

What amenities are typically included in Wotif hotel bookings?

Wotif hotel bookings typically include a variety of amenities that can enhance the overall travel experience. While specific amenities Guests may also expect basic toiletries and bath essentials, as well as bedding and towels provided by the hotel. In-room amenities may include a television, coffee and tea-making facilities, and a mini refrigerator, depending on the accommodation. Additional services such as housekeeping and concierge assistance may also be included, along with access to hotel facilities like swimming pools, fitness centers, or dining options. For those interested, Wotif allows users to filter searches based on specific amenities. Therefore, it is advisable to check the detailed description of each hotel listing on the Wotif website to see what amenities are specifically included in the booking....

Can I trust the reviews on Wotif?

Trusting the reviews on Wotif can generally be considered a reasonable practice, as the platform aims to provide authentic feedback However, it is always wise to approach any online review with a critical eye. Individual experiences can vary significantly, depending on personal expectations and preferences. It may also be beneficial to read a mix of positive and negative reviews to gain a balanced understanding of what to expect. Additionally, Wotif aggregates reviews from different sources, which can further enrich your overall view. For the most accurate and up-to-date information regarding reviews, one can refer directly to the current web page on Wotif....

Customer Support

What should I do if I encounter an issue with my booking?

When encountering an issue with a booking made through Wotif.com, it is advisable to first review your confirmation details and any Typically, Wotif.com offers a customer service section that can guide users through various issues, including cancellations, modifications, and payment concerns. It is important to note that many problems can be resolved directly by following the provided instructions on the website. In certain cases, if the situation requires additional assistance, Wotif may provide specific contact options on their website for customers to reach out. This may include phone numbers or online chat support, which can deliver more personalized help. For the most accurate and relevant information regarding specific issues or questions, visiting the current webpage will often yield the best results. It is essential to keep all booking information readily available when seeking assistance to ensure the process is as smooth as possible....

Do you have customer support available for travelers?

Wotif.com offers various customer support options for travelers, aimed at enhancing the booking experience and addressing any concerns Additionally, Wotif often provides contact information for support services on their website, allowing users to reach out for specific inquiries related to their bookings or travel plans. Customers can typically access support for issues such as booking changes, cancellations, or general travel questions. While Wotif.com is well-equipped to assist travelers, it is also important for users to explore the site's current features and resources tailored to customer support. This enables users to find the support they need quickly and efficiently, enhancing their overall travel experience....

How can I contact a hotel after making a reservation?

After making a reservation through Wotif.com, contacting the hotel directly can be done in a few ways. First, when the reservation Additionally, guests can visit the hotel’s official website to find contact details. Many hotels provide their contact information on their site, allowing for direct communication regarding specific questions or needs. It is advised to have your reservation number on hand when contacting the hotel, as this can help the staff locate your booking more efficiently. For specific contact information or assistance, it may be helpful to refer to the current web page of Wotif.com....

Payment and Fees

What payment methods are accepted on Wotif?

Wotif.com accepts a variety of payment methods to provide flexibility for its users. Generally, users can make payments using major...

How often are prices updated on the site?

Wotif.com strives to provide travelers with the most accurate and up-to-date pricing information. Prices on the site are typically...
We look to the Wotif.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Wotif.com issues reported to GetHuman
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